Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

Most recent first
24 Oct 2025 Partial Maladministration TBG Open Door Limited (202344461) Case 202344461 · Managing Relations Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202429863) Case 202429863 · Managing Relations Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 … 24 Oct 2025 Partial Maladministration The Riverside Group Limited (202453226) Case 202453226 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial Behaviour (ASB) Fly tipping A pest infestation. … 24 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202427355) Case 202427355 · Managing Relations Decision Case ID 202427355 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 23 Oct 2025 Partial Maladministration Origin Housing Limited (202325588) Case 202325588 · Managing Relations Decision Case ID 202325588 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 … 23 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202332746) Case 202332746 · Estate Management The complaint is about the landlord’s handling of the residents reports of issues with: The communal front door lock. The … 23 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202451564) Case 202451564 · Managing Relations Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Partial Maladministration The Riverside Group Limited (202402407) Case 202402407 · ASB/Abuse/Nuisance Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 23 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202411256) Case 202411256 · Managing Relations Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202427721) Case 202427721 · Financial Decision Case ID 202427721 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 22 … 22 Oct 2025 Partial Maladministration Aster Group Limited (202338819) Case 202338819 · Managing Relations Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202327274) Case 202327274 · Managing Relations Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202417054) Case 202417054 · Managing Relations Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration Connexus Homes Limited (202428520) Case 202428520 · Managing Relations Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 22 Oct 2025 Partial Maladministration Ekaya Housing Association Limited (202301847) Case 202301847 · Managing Relations Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Oct 2025 Partial Maladministration Homes Plus Limited (202447538) Case 202447538 · Managing Relations Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Richmond Housing Partnership Limited (202429416) Case 202429416 · Managing Relations Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202453238) Case 202453238 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap … 22 Oct 2025 Partial Maladministration Vivid Housing Limited (202342140) Case 202342140 · Financial Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 21 Oct 2025 Partial Maladministration Freebridge Community Housing Limited (202432825) Case 202432825 · Managing Relations Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202346113) Case 202346113 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal … 21 Oct 2025 Partial Maladministration Origin Housing Limited (202441080) Case 202441080 · Managing Relations Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 21 Oct 2025 Partial Maladministration Platform Housing Group Limited (202402211) Case 202402211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has … 21 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202333226) Case 202333226 · Managing Relations The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration One Manchester Limited (202343807) Case 202343807 · Managing Relations Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 17 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202415543) Case 202415543 · Managing Relations Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured … 17 Oct 2025 Partial Maladministration Torus62 Limited (202323182) Case 202323182 · Managing Relations Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 16 Oct 2025 Partial Maladministration LiveWest Homes Limited (202500037) Case 202500037 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour. We have also investigated the associated complaint … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202433128) Case 202433128 · Managing Relations REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration East Midlands Housing Group Limited (202347546) Case 202347546 · Managing Relations This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration Places for People Group Limited (202424655) Case 202424655 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Partial Maladministration Accent Housing Limited (202317282) Case 202317282 · ASB/Abuse/Nuisance Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Partial Maladministration Onward Homes Limited (202419379) Case 202419379 · Estate Management Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October … 10 Oct 2025 Partial Maladministration Dawson Housing Limited (202423189) Case 202423189 · ASB/Abuse/Nuisance Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October … 10 Oct 2025 Partial Maladministration Midland Heart Limited (202430243) Case 202430243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report that the landlord had breached her confidentiality. The residents' … 9 Oct 2025 Partial Maladministration Accent Housing Limited (202451177) Case 202451177 · Estate Management The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not … 9 Oct 2025 Partial Maladministration Platform Housing Group Limited (202405280) Case 202405280 · Financial The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 6 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202339265) Case 202339265 · Information and data management The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced … 1 Oct 2025 Partial Maladministration Moat Homes Limited (202330131) Case 202330131 · Estate Management The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Bromford Flagship Limited (202328690) Case 202328690 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like …