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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Platform Housing Group Limited (202300537) Case 202300537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden. Anti-social … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 25 Sep 2024 Partial Maladministration Home Group Limited (202340518) Case 202340518 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell … 25 Sep 2024 Partial Maladministration Platform Housing Group Limited (202316250) Case 202316250 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of defects. The resident’s request for an independent Royal … 23 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202209000) Case 202209000 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Hot water repairs Front door repairs. 19 Sep 2024 Partial Maladministration One Housing Group Limited (202303056) Case 202303056 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 17 Sep 2024 Partial Maladministration Futures Housing Group Limited (202212340) Case 202212340 · Financial The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 6 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202326987) Case 202326987 · Managing Relations The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A … 30 Aug 2024 Partial Maladministration Anchor Hanover Group (202303691) Case 202303691 · Estate Management The complaint is about: The landlord’s administration of the service charge account, including the bank account arrangements. The landlord’s handling … 30 Aug 2024 Partial Maladministration Gentoo Group Limited (202324287) Case 202324287 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of overgrown trees. The Ombudsman has also considered the … 30 Aug 2024 Partial Maladministration Home Group Limited (202311104) Case 202311104 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour … 30 Aug 2024 Partial Maladministration One Housing Group Limited (202231151) Case 202231151 · Estate Management The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security … 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 28 Aug 2024 Partial Maladministration Home Group Limited (202310296) Case 202310296 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Partial Maladministration Home Group Limited (202303198) Case 202303198 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 21 Aug 2024 Partial Maladministration Acis Group Limited (202303357) Case 202303357 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 19 Aug 2024 Partial Maladministration Gentoo Group Limited (202228261) Case 202228261 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its … 16 Aug 2024 Partial Maladministration Longhurst Group Limited (202232306) Case 202232306 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer … 15 Aug 2024 Partial Maladministration East Midlands Housing Group Limited (202223368) Case 202223368 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 2 Aug 2024 Partial Maladministration Platform Housing Group Limited (202304401) Case 202304401 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to … 31 Jul 2024 Partial Maladministration Bromford Housing Group Limited (202318624) Case 202318624 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. … 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202309219) Case 202309219 · Information and data management The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202314087) Case 202314087 · Financial The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated … 30 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202226999) Case 202226999 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to … 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 30 Jul 2024 Partial Maladministration Platform Housing Group Limited (202212978) Case 202212978 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 29 Jul 2024 Partial Maladministration Aster Group Limited (202224551) Case 202224551 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s … 29 Jul 2024 Partial Maladministration The Riverside Group Limited (202337969) Case 202337969 · Managing Relations REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to …