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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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29 Nov 2024 Partial Maladministration Kirklees Council (202314578) Case 202314578 · Financial The complaint is about the landlord’s: 29 Nov 2024 Partial Maladministration Lewisham Council (202347050) Case 202347050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary … 28 Nov 2024 Partial Maladministration Lewisham Council (202319659) Case 202319659 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the … 28 Nov 2024 Partial Maladministration Lewisham Council (202345128) Case 202345128 · Managing Relations The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and … 28 Nov 2024 Partial Maladministration Lewisham Council (202419769) Case 202419769 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint. 28 Nov 2024 Partial Maladministration Milton Keynes City Council (202223793) Case 202223793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed … 28 Nov 2024 Partial Maladministration Southwark Council (202301749) Case 202301749 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The … 28 Nov 2024 Partial Maladministration Stevenage Borough Council (202318596) Case 202318596 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a … 26 Nov 2024 Partial Maladministration City of Doncaster Council (202311557) Case 202311557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 26 Nov 2024 Partial Maladministration Southwark Council (202341713) Case 202341713 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling … 25 Nov 2024 Partial Maladministration Nottingham City Council (202312316) Case 202312316 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint. 21 Nov 2024 Partial Maladministration Lewes District Council (202343599) Case 202343599 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Partial Maladministration Southwark Council (202300853) Case 202300853 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front … 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 15 Nov 2024 Partial Maladministration Brighton and Hove City Council (202408882) Case 202408882 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp … 14 Nov 2024 Partial Maladministration Birmingham City Council (202303187) Case 202303187 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated … 13 Nov 2024 Partial Maladministration Arun District Council (202213713) Case 202213713 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour … 11 Nov 2024 Partial Maladministration Havering Council (202335663) Case 202335663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the … 7 Nov 2024 Partial Maladministration Wandsworth Council (202233941) Case 202233941 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front … 6 Nov 2024 Partial Maladministration Camden Council (202308451) Case 202308451 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and … 6 Nov 2024 Partial Maladministration Dover District Council (202313200) Case 202313200 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of … 31 Oct 2024 Partial Maladministration Birmingham City Council (202304660) Case 202304660 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of … 31 Oct 2024 Partial Maladministration East Devon District Council (202336310) Case 202336310 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its … 31 Oct 2024 Partial Maladministration Lambeth Council (202318322) Case 202318322 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for … 31 Oct 2024 Partial Maladministration Leicester City Council (202340167) Case 202340167 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), … 31 Oct 2024 Partial Maladministration Luton Borough Council (202343510) Case 202343510 · Estate Management The complaint is about the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas … 31 Oct 2024 Partial Maladministration Oxford City Council (202346472) Case 202346472 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak … 31 Oct 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202312994) Case 202312994 · Financial The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. … 31 Oct 2024 Partial Maladministration Wolverhampton City Council (202313433) Case 202313433 · Estate Management The complaint is about the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management. … 30 Oct 2024 Partial Maladministration Bristol City Council (202218653) Case 202218653 · Moving/Buying/Selling Home The complaint is about: The standard of adaptations to the resident’s wet room and kitchen. The landlord’s handling of the … 29 Oct 2024 Partial Maladministration Crawley Borough Council (202309971) Case 202309971 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). … 28 Oct 2024 Partial Maladministration City of Westminster Council (202400657) Case 202400657 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling. 25 Oct 2024 Partial Maladministration Islington Council (202326091) Case 202326091 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. … 24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 23 Oct 2024 Partial Maladministration North Tyneside Council (202118139) Case 202118139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 21 Oct 2024 Partial Maladministration Lincoln City Council (202222063) Case 202222063 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a … 18 Oct 2024 Partial Maladministration Arun District Council (202313479) Case 202313479 · Old Complaints Handling categories The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its … 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 30 Sep 2024 Partial Maladministration Leeds City Council (202217879) Case 202217879 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the … 30 Sep 2024 Partial Maladministration Newcastle City Council (202124710) Case 202124710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about … 30 Sep 2024 Partial Maladministration Norwich City Council (202314396) Case 202314396 · Managing Relations The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the … 25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a … 24 Sep 2024 Partial Maladministration Colchester City Council (202310994) Case 202310994 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 20 Sep 2024 Partial Maladministration Harlow District Council (202307174) Case 202307174 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling … 20 Sep 2024 Partial Maladministration Manchester City Council (202228374) Case 202228374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The …