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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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28 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202503811) Case 202503811 · Managing Relations Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Home Group Limited (202324677) Case 202324677 · Financial Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202230534) Case 202230534 · Financial Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202502398) Case 202502398 · Managing Relations Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202335346) Case 202335346 · ASB/Abuse/Nuisance Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202430995) Case 202430995 · Managing Relations Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202422626) Case 202422626 · ASB/Abuse/Nuisance Decision Case ID 202422626 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202334602) Case 202334602 · Managing Relations Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202428784) Case 202428784 · Managing Relations Decision Case ID 202428784 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 28 Nov 2025 Partial Maladministration Notting Hill Genesis (202424182) Case 202424182 · Managing Relations Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Partial Maladministration Paradigm Housing Group Limited (202332089) Case 202332089 · Managing Relations Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Peabody Trust (202229691) Case 202229691 · Managing Relations Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Peabody Trust (202311461) Case 202311461 · Estate Management Decision Case ID 202311461 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 Partial Maladministration Platform Housing Group Limited (202450883) Case 202450883 · Managing Relations Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202342621) Case 202342621 · Managing Relations Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202411628) Case 202411628 · Managing Relations Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202412363) Case 202412363 · ASB/Abuse/Nuisance Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430575) Case 202430575 · Managing Relations Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430579) Case 202430579 · Managing Relations Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Southern Housing (202433087) Case 202433087 · Managing Relations Decision Case ID 202433087 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Date 28 November 2025 … 28 Nov 2025 Partial Maladministration Sovereign Network Group (202504006) Case 202504006 · Managing Relations Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Stonewater Limited (202452282) Case 202452282 · Managing Relations Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202325460) Case 202325460 · ASB/Abuse/Nuisance Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Torus62 Limited (202342444) Case 202342444 · Financial Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 Partial Maladministration Vivid Housing Limited (202426374) Case 202426374 · Managing Relations Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202216151) Case 202216151 · Financial Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202342905) Case 202342905 · Managing Relations Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Partial Maladministration Abri Group Limited (202506411) Case 202506411 · Managing Relations Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Anchor Hanover Group (202504091) Case 202504091 · Managing Relations Decision Case ID 202504091 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202334164) Case 202334164 · ASB/Abuse/Nuisance Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202346243) Case 202346243 · Managing Relations Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342416) Case 202342416 · Financial Decision Case ID 202342416 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342861) Case 202342861 · Financial Decision Case ID 202342861 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Partial Maladministration Home Group Limited (202414371) Case 202414371 · Managing Relations Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Notting Hill Genesis (202446833) Case 202446833 · Financial Decision Case ID 202446833 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 27 November … 27 Nov 2025 Partial Maladministration Paragon Asra Housing Limited (202320146) Case 202320146 · Financial Decision Case ID 202320146 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 Partial Maladministration Rooftop Housing Association Limited (202503097) Case 202503097 · Managing Relations Decision Case ID 202503097 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202334016) Case 202334016 · Estate Management Decision Case ID 202334016 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202440105) Case 202440105 · Managing Relations Decision Case ID 202440105 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Stonewater Limited (202324456) Case 202324456 · Managing Relations Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Stonewater Limited (202501523) Case 202501523 · Managing Relations Decision Case ID 202501523 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration The Community Housing Group Limited (202346833) Case 202346833 · Health and Safety (inc. building safety) Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202436798) Case 202436798 · Managing Relations Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202504817) Case 202504817 · Managing Relations Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202503727) Case 202503727 · Managing Relations Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 26 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202421884) Case 202421884 · Managing Relations Decision Case ID 202421884 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 26 Nov 2025 Partial Maladministration One Housing Group Limited (202426945) Case 202426945 · Financial Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …