Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The landlord issued its complaint responses in a timely manner, but its stage 1 response did not clearly set out the scope of its investigation or fully explain its reasoning. Although the landlord acknowledged these failings at stage 2 and offered £50 in compensatory redress, it did not clearly outline …
Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident is unhappy that, despite repairs carried out by […]
Decision Case ID 202427434 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 2-bedroom house with a garden. In June 2020, […]
Decision Case ID 202315084 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is in a block of flats. Between April 2024 […]
Decision Case ID 202339021 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident reported noise nuisance in February 2021. This was linked […]
Decision Case ID 202345914 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about her service charges with her housing […]
Decision Case ID 202347192 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident first reported uneven flooring to the landlord in 2020. […]
Decision Case ID 202424882 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident complained about the landlord’s handling of multiple repair issues. […]
Decision Case ID 202441353 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident reported intermittent hot water supply in around July […]
Decision Case ID 202519335 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has health conditions, including respiratory problems. She moved into […]
Decision Case ID 202423539 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a 2‑bedroom upper flat owned […]
Decision Case ID 202324676 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The property is a flat in a block. The freehold of the […]
Decision Case ID 202451579 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported mould in her bathroom in January 2024. She continued to […]
Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in a supported living property which came with […]
Decision Case ID 202433197 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background In June 2024 the resident reported issues with her boiler, and […]
Decision Case ID 202515848 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about water coming into her property […]
Decision Case ID 202318574 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lived with her family in a cul-de-sac estate where […]
Decision Case ID 202525242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 3-bedroom house. The resident reported damp and mould […]
Decision Case ID 202528873 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident reported a racially motivated incident to the landlord. Following this, she […]
Decision Case ID 202515613 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in an end-terraced house. She complained that […]
Decision Case ID 202526532 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident’s representative complained to the landlord about discrimination, cannabis […]
Decision Case ID 202424366 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a house with her son and his partner. […]
Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident identified damp and mould issues shortly after […]
Decision Case ID 202443463 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported a leak from a communal waste […]
Decision Case ID 202335236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident said she was experiencing leaks from the guttering […]
Decision Case ID 202337143 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported noise, harassment, and antisocial behaviour (ASB) by her […]
Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The landlord sent the resident an estimate of the 2024/25 variable service […]
Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February 2026 Background 1. The resident has lived in the one-bedroom flat since 1985. The […]
Decision Case ID 202529353 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a cottage flat with her partner and […]
Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident reported several issues during the defects period. When this […]
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]
Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom flat on the fourth floor. She […]
Decision Case ID 202425138 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident contacted the landlord in 2023 about a drain repair. He […]
Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a maisonette which spans the third and […]
Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date 23 February 2026 Background The resident was unhappy with ongoing damp, mould and cracks […]
Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background 1. The resident reported problems with […]
Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about repairs to her windows, and damp […]
Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident is a shared ownership leaseholder of a semi-detached property. […]
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has […]
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 February 2026 Background The resident pays a variable service charge. On 21 August […]
Decision Case ID 202345463 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident received a letter in September 2023 about service charges […]
Decision Case ID 202422243 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident purchased his property in March 2024 and has complained that […]
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord is […]
Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]
Decision Case ID 202528883 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident reported to the landlord on 3 March 2025 that […]
Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident lives on an estate managed by a third‑party managing […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |