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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 660 of 16,595 decisions matching "trust"

Decisions

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13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 13 Nov 2024 Partial Maladministration Peabody Trust (202221669) Case 202221669 · Financial The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The … 12 Nov 2024 Partial Maladministration Peabody Trust (202303736) Case 202303736 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. … 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 7 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321860) Case 202321860 · Managing Relations REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 7 Nov 2024 Partial Maladministration Peabody Trust (202329536) Case 202329536 · Managing Relations The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling. 5 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316601) Case 202316601 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007901) Case 202007901 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221271) Case 202221271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 30 Oct 2024 Partial Maladministration Peabody Trust (202335709) Case 202335709 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman … 29 Oct 2024 Partial Maladministration Peabody Trust (202300367) Case 202300367 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report … 28 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202326783) Case 202326783 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling … 28 Oct 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202305843) Case 202305843 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 22 Oct 2024 Partial Maladministration The Extracare Charitable Trust (202301221) Case 202301221 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218563) Case 202218563 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313577) Case 202313577 · Financial The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding … 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 11 Sep 2024 Partial Maladministration Peabody Trust (202232832) Case 202232832 · Financial The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request … 10 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305315) Case 202305315 · Managing Relations The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling. 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217811) Case 202217811 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation … 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346332) Case 202346332 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint. 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 27 Aug 2024 Partial Maladministration Peabody Trust (202405173) Case 202405173 · Managing Relations The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling. 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 21 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316059) Case 202316059 · ASB/Abuse/Nuisance REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 20 Aug 2024 Partial Maladministration Peabody Trust (202323991) Case 202323991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage …