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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 14 Jan 2025 Partial Maladministration Sovereign Network Group (202301929) Case 202301929 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated … 9 Jan 2025 Partial Maladministration Abri Group Limited (202401476) Case 202401476 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint. 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 Partial Maladministration Sovereign Network Group (202233938) Case 202233938 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling … 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Dec 2024 Partial Maladministration Paradigm Housing Group Limited (202311664) Case 202311664 · Managing Relations The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the … 16 Dec 2024 Partial Maladministration Gentoo Group Limited (202231509) Case 202231509 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated … 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 2 Dec 2024 Partial Maladministration A2Dominion Housing Group Limited (202400057) Case 202400057 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells … 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Partial Maladministration Aster Group Limited (202404076) Case 202404076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial … 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 20 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202328253) Case 202328253 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to … 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 15 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202348137) Case 202348137 · Managing Relations The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the … 14 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202332382) Case 202332382 · Financial The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the … 13 Nov 2024 Partial Maladministration The Riverside Group Limited (202319066) Case 202319066 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also investigated … 7 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202329430) Case 202329430 · Managing Relations The complaint is about the landlord’s: Response to temporary accommodation not having electricity when the resident moved in. Response to … 5 Nov 2024 Partial Maladministration Home Group Limited (202400122) Case 202400122 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, … 31 Oct 2024 Partial Maladministration The Riverside Group Limited (202319277) Case 202319277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for repairs to the rear garden. The resident’s reports … 31 Oct 2024 Partial Maladministration The Riverside Group Limited (202333075) Case 202333075 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s loss of hot … 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202224073) Case 202224073 · Financial The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in … 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202327803) Case 202327803 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 30 Oct 2024 Partial Maladministration Your Housing Group Limited (202233147) Case 202233147 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the … 28 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202309203) Case 202309203 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the … 28 Oct 2024 Partial Maladministration Gentoo Group Limited (202311499) Case 202311499 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its … 28 Oct 2024 Partial Maladministration Prima Housing Group Limited (202313473) Case 202313473 · Old Complaints Handling categories REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202343044) Case 202343044 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 21 Oct 2024 Partial Maladministration Livv Housing Group (202402811) Case 202402811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests … 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered …