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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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31 Jan 2025 Partial Maladministration Camden Council (202305095) Case 202305095 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s … 31 Jan 2025 Partial Maladministration Camden Council (202310075) Case 202310075 · Financial The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the … 31 Jan 2025 Partial Maladministration Canterbury City Council (202109390) Case 202109390 · Information and data management The complaint is about the resident's concerns about: 31 Jan 2025 Partial Maladministration Lambeth Council (202409760) Case 202409760 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; … 31 Jan 2025 Partial Maladministration Southwark Council (202118305) Case 202118305 · Local Authority / ALMO or TMO The complaint is about the landlord’s complaint handling. 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 31 Jan 2025 Partial Maladministration Westminster City Council (202316600) Case 202316600 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. … 30 Jan 2025 Partial Maladministration City of Westminster Council (202339729) Case 202339729 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s management of works to address blockages in the communal drains. The Ombudsman has … 30 Jan 2025 Partial Maladministration Lambeth Council (202316126) Case 202316126 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of having no hot water and gas supply. The … 30 Jan 2025 Partial Maladministration Lambeth Council (202405395) Case 202405395 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of Japanese Knotweed impacting her use of the garden. … 30 Jan 2025 Partial Maladministration Slough Borough Council (202308133) Case 202308133 · Financial The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint. 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Partial Maladministration Southwark Council (202413809) Case 202413809 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The … 30 Jan 2025 Partial Maladministration Swindon Borough Council (202411511) Case 202411511 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 Partial Maladministration Southwark Council (202409950) Case 202409950 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative … 27 Jan 2025 Partial Maladministration Colchester City Council (202300696) Case 202300696 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. … 20 Jan 2025 Partial Maladministration Islington Council (202400195) Case 202400195 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also … 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 17 Jan 2025 Partial Maladministration Wiltshire Council (202346931) Case 202346931 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. … 16 Jan 2025 Partial Maladministration Luton Borough Council (202316649) Case 202316649 · Information and data management The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury … 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 10 Jan 2025 Partial Maladministration Norwich City Council (202317762) Case 202317762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 8 Jan 2025 Partial Maladministration Camden Council (202228423) Case 202228423 · Financial The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint … 8 Jan 2025 Partial Maladministration Westminster City Council (202228383) Case 202228383 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman … 23 Dec 2024 Partial Maladministration Leeds City Council (202345512) Case 202345512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing. 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Partial Maladministration Islington Council (202403261) Case 202403261 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the … 20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 20 Dec 2024 Partial Maladministration Woking Borough Council (202311042) Case 202311042 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. … 19 Dec 2024 Partial Maladministration Birmingham City Council (202344413) Case 202344413 · Old Complaints Handling categories REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Partial Maladministration Camden Council (202343710) Case 202343710 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the … 18 Dec 2024 Partial Maladministration Lambeth Council (202319721) Case 202319721 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of … 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 17 Dec 2024 Partial Maladministration Waltham Forest Council (202337536) Case 202337536 · Financial The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Partial Maladministration Lambeth Council (202303553) Case 202303553 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 16 Dec 2024 Partial Maladministration Waltham Forest Council (202322814) Case 202322814 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a … 13 Dec 2024 Partial Maladministration Islington Council (202221202) Case 202221202 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, … 13 Dec 2024 Partial Maladministration North West Leicestershire District Council (202416498) Case 202416498 · Managing Relations The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the … 13 Dec 2024 Partial Maladministration Southwark Council (202302203) Case 202302203 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated … 12 Dec 2024 Partial Maladministration Southwark Council (202322410) Case 202322410 · Managing Relations The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The … 10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 4 Dec 2024 Partial Maladministration Islington Council (202308662) Case 202308662 · Financial The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered … 4 Dec 2024 Partial Maladministration Leeds City Council (202315432) Case 202315432 · Estate Management The complaint is about the landlord’s handling of: 4 Dec 2024 Partial Maladministration Thanet District Council (202227258) Case 202227258 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould. 3 Dec 2024 Partial Maladministration Waltham Forest Council (202205559) Case 202205559 · Managing Relations The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the … 29 Nov 2024 Partial Maladministration Hammersmith and Fulham Council (202345481) Case 202345481 · Old Complaints Handling categories This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The …