Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202342247 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident has 3 young children, 2 of whom are disabled. In […]
Decision Case ID 202345114 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident complained to the landlord in November 2023. She said […]
Decision Case ID 202343688 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident raised concerns with the landlord about its maintenance of […]
Decision Case ID 202335100 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a flat on the first floor and […]
Decision Case ID 202338047 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident reported damp and mould issues to the landlord and then […]
Decision Case ID 202400237 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 3-bedroom semi-detached house. She has told […]
Decision Case ID 202530136 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a 3-bedroom house with her children. […]
Decision Case ID 202338280 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 March 2026 Background The property is a flat in a block. In August 2022 the […]
Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 09 March 2026 Background The resident has been reporting ASB (Antisocial behaviour) to […]
Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 March 2026 Background The resident’s tenancy began in September 2024. She first reported […]
Decision Case ID 202524775 Decision type Investigation Landlord Arhag Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives with her daughter, who provides care. The […]
Decision Case ID 202330877 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident told the landlord there was a leak from the […]
Decision Case ID 202518910 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives in a ground floor 1-bedroom flat. She reported […]
Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported issued with her rear garden and issues […]
Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported draughty windows and doors. The landlord carried out temporary […]
Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives in a ground floor flat […]
Decision Case ID 202533005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident has reported damp and mould in her […]
Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident moved to the property via a […]
Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident said the landlord had not installed a drop […]
Decision Case ID 202314015 Decision type Investigation Landlord Housing Solutions Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident told the landlord pigeons were nesting on her and her […]
Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a bedsit and requested […]
Decision Case ID 202507080 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenacy Date 4 March 2026 Background The resident lives in the property with her 2 […]
Decision Case ID 202344937 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident reported an issue with their heating system on 25 […]
Decision Case ID 202426508 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 04 March 2026 Background 1. During 2024, the resident reported […]
Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 March 2026 Background The applicant applied for a property the landlord advertised to […]
Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident reported a burst water pipe in December 2022. […]
Decision Case ID 202409459 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in flat below other residents in […]
Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident has lived in a flat since 2000 […]
Decision Case ID 202429373 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident lives in a 7th floor flat. […]
Decision Case ID 202526719 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident lives in a 3-bedroom bungalow. She reported ongoing damp […]
Decision Case ID 202450403 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns about several neighbours’ dogs barking in November 2023. […]
Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom open-plan property with […]
Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident told the landlord that her neighbour was causing […]
Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported repairs to her landlord including a broken back […]
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Decision Case ID 202346910 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident asked the landlord to erect higher fencing in his front […]
Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns with the landlord about staff conduct and […]
Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background In 2023 the resident reported that a bedroom […]
Decision Case ID 202525161 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a new-build flat. She has asthma and […]
Decision Case ID 202305960 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house with her son who […]
Decision Case ID 202303413 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background Under the lease agreement, the resident pays variable service charges. In March 2023 […]
Decision Case ID 202523703 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident’s property is a 2-bedroom house. She lives in the property […]
Decision Case ID 202518594 Decision type Investigation Landlord Rykneld Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house owned by the local council. […]
Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained about damp and mould in his daughter’s bedroom, […]
Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a flat which needed a replacement kitchen […]
Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident has been a tenant of the landlord since September […]
Decision Case ID 202523824 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2 bedroom house with her 2 […]
Decision Case ID 202423517 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident contacted the landlord as he was unhappy with the […]
Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident purchased a 75% share of the property in […]
Decision Case ID 202343079 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background On 21 November 2023, the resident signed the tenancy for […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |