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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 660 of 16,595 decisions matching "trust"

Decisions

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6 Mar 2025 Partial Maladministration Newlon Housing Trust (202219557) Case 202219557 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 4 Mar 2025 Partial Maladministration Peabody Trust (202403150) Case 202403150 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling. 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 26 Feb 2025 Partial Maladministration Peabody Trust (202320114) Case 202320114 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint. 25 Feb 2025 Partial Maladministration Peabody Trust (202201272) Case 202201272 · Financial This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the … 25 Feb 2025 Partial Maladministration Peabody Trust (202213984) Case 202213984 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the … 18 Feb 2025 Partial Maladministration Peabody Trust (202300324) Case 202300324 · Financial The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint. 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202319709) Case 202319709 · Financial The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202304010) Case 202304010 · Financial The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report … 11 Feb 2025 Partial Maladministration Peabody Trust (202302854) Case 202302854 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 … 3 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223130) Case 202223130 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint. 31 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (202406859) Case 202406859 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress from the roof. Complaint. 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341788) Case 202341788 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Partial Maladministration Peabody Trust (202345779) Case 202345779 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated … 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306793) Case 202306793 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint. 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202308080) Case 202308080 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint. 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305058) Case 202305058 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402829) Case 202402829 · Managing Relations The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about … 27 Jan 2025 Partial Maladministration Peabody Trust (202318053) Case 202318053 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 17 Jan 2025 Partial Maladministration Peabody Trust (202303458) Case 202303458 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The … 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 20 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202329496) Case 202329496 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Partial Maladministration Peabody Trust (202308856) Case 202308856 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 16 Dec 2024 Partial Maladministration Newlon Housing Trust (202231817) Case 202231817 · Financial The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for … 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 5 Dec 2024 Partial Maladministration Peabody Trust (202321675) Case 202321675 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. … 4 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217703) Case 202217703 · Managing Relations The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219217) Case 202219217 · Managing Relations REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 26 Nov 2024 Partial Maladministration Newlon Housing Trust (202420617) Case 202420617 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling … 25 Nov 2024 Partial Maladministration Peabody Trust (202304471) Case 202304471 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306498) Case 202306498 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306620) Case 202306620 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint. 21 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306736) Case 202306736 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223589) Case 202223589 · Financial The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 19 Nov 2024 Partial Maladministration Peabody Trust (202217880) Case 202217880 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of … 19 Nov 2024 Partial Maladministration Peabody Trust (202311049) Case 202311049 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202310405) Case 202310405 · Managing Relations The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324352) Case 202324352 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.