Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In October 2024 the resident, who has long‑term illnesses and […]
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
The landlord delayed in providing its stage 2 panel report; however, this was due to the panel needing more information from the resident. It also kept the resident updated about when to expect the report.
Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives on an estate that includes a shared car park, […]
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident moved to a 1-bedroom bungalow with her husband in […]
Decision Case ID 202441807 Decision type Investigation Landlord Peak District Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident’s kitchen was replaced during early 2023 […]
Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 February 2026 Background The resident first reported cracks on an external wall in October […]
Decision Case ID 202316556 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 February 2026 Background The resident has experienced recurring antisocial behaviour (ASB) for several […]
Decision Case ID 202519857 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident occupies the property, a 3-bedroom bungalow, with her children. […]
Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a flat within a block. The doors […]
Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns about sinking floors […]
Decision Case ID 202415991 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 10 February 2026 Background The resident pays a monthly variable service charge to the landlord under […]
Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background From early 2022 the landlord completed repairs several times to […]
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Decision Case ID 202424351 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 February 2026 Background During repairs to the communal lift in the building, the resident raised […]
Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background The resident has disabilities that affect her mobility and her […]
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
Decision Case ID 202512698 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a 1-bedroom flat that the resident has […]
Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 5 April 2024 the resident contacted the landlord to report that […]
Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 February 2026 Background The resident reported a leak into her flat from the property […]
Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported experiencing problems with repairs to her property since […]
Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident lives in a flat on the 8th floor. The […]
Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background From August 2022 the resident was reporting noise transference from […]
Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 February 2026 Background The resident complained about damp and mould, various repairs and mice […]
Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The property is a ground floor flat in a converted house. […]
Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 February 2026 Background Around 6 months after the resident moved into her newbuild property, […]
Decision Case ID 202437670 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 4 February 2026 Background: The resident complained about water entering the property through the windows and […]
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]
Decision Case ID 202414098 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident moved into the 3-bedroom property with her three […]
Decision Case ID 202333320 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 February 2026 Background The resident moved into the property and 2 months later reported […]
Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident is a leaseholder of a 2-bed flat. The resident does […]
Decision Case ID 202526668 Decision type Investigation Landlord Beyond Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of the landlord since November […]
Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives in a flat. The landlord replaced a ventilation […]
Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives with her partner and 3 children. The […]
Decision Case ID 202502361 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a ground floor flat. On 29 January 2025, […]
Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident moved into the property as it was suitable for his […]
Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his […]
Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported damp and mould in the property, rats and slugs […]
Decision Case ID 202511609 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of the landlord since 7 […]
Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident raised a query with the landlord on 1 […]
Decision Case ID 202423814 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident has a shared ownership lease with the landlord. She […]
Decision Case ID 202513475 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident is unhappy that he was having to pay service […]
Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property, a 2-bedroom first floor […]
Decision Case ID 202305558 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident occupies a 1-bedroom ground floor flat. The […]
Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background The resident lives in a block of flats which is accessed through […]
Decision Case ID 202321492 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident experienced recurring damp, mould, and pests at her […]
Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident expressed her unhappiness with the neighbourhood safety […]
Decision Case ID 202513876 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident is a tenant of the landlord who lives with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |