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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Stockport Homes Limited (202506964) Case 202506964 · ASB/Abuse/Nuisance Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202433548) Case 202433548 · Financial Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Torus62 Limited (202320063) Case 202320063 · Managing Relations Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Trent & Dove Housing Limited (202347345) Case 202347345 · Managing Relations Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202450956) Case 202450956 · ASB/Abuse/Nuisance Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202506388) Case 202506388 · Managing Relations Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Home Group Limited (202414314) Case 202414314 · ASB/Abuse/Nuisance Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration LiveWest Homes Limited (202507569) Case 202507569 · ASB/Abuse/Nuisance Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202441461) Case 202441461 · Managing Relations Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Stonewater Limited (202423293) Case 202423293 · ASB/Abuse/Nuisance Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 24 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202329800) Case 202329800 · Managing Relations Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership … 24 Nov 2025 Partial Maladministration Estuary Housing Association Limited (202430696) Case 202430696 · ASB/Abuse/Nuisance Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Nov 2025 Partial Maladministration Ocean Housing Limited (202440604) Case 202440604 · Managing Relations Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 24 Nov 2025 Partial Maladministration One Vision Housing Limited (202503628) Case 202503628 · ASB/Abuse/Nuisance Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Onward Homes Limited (202422387) Case 202422387 · Managing Relations Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Nov 2025 Partial Maladministration Vivid Housing Limited (202347588) Case 202347588 · Managing Relations Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202428948) Case 202428948 · Managing Relations Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Partial Maladministration English Rural Housing Association Limited (202443526) Case 202443526 · Financial Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202419667) Case 202419667 · Managing Relations Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November … 21 Nov 2025 Partial Maladministration Moat Homes Limited (202344850) Case 202344850 · Managing Relations Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Nov 2025 Partial Maladministration Aster Group Limited (202336098) Case 202336098 · Managing Relations Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340917) Case 202340917 · Financial Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202346216) Case 202346216 · Managing Relations Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 20 Nov 2025 Partial Maladministration Great Places Housing Group Limited (202421628) Case 202421628 · ASB/Abuse/Nuisance Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202330650) Case 202330650 · Managing Relations Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202502697) Case 202502697 · Managing Relations Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Partial Maladministration Your Housing Group Limited (202417659) Case 202417659 · Managing Relations Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202503656) Case 202503656 · Managing Relations Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340672) Case 202340672 · Financial Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Nov 2025 Partial Maladministration Home Group Limited (202503748) Case 202503748 · ASB/Abuse/Nuisance Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Partial Maladministration Peter Bedford Housing Association Limited (202316491) Case 202316491 · ASB/Abuse/Nuisance Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 19 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202347693) Case 202347693 · Managing Relations Decision Case ID 202347693 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202422255) Case 202422255 · Estate Management Decision Case ID 202422255 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202404575) Case 202404575 · Managing Relations Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202311046) Case 202311046 · ASB/Abuse/Nuisance Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Partial Maladministration The Riverside Group Limited (202407301) Case 202407301 · Financial Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 Partial Maladministration Accent Housing Limited (202446571) Case 202446571 · Managing Relations Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 Partial Maladministration The Riverside Group Limited (202407909) Case 202407909 · ASB/Abuse/Nuisance Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202330826) Case 202330826 · Financial Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202430026) Case 202430026 · Information and data management Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure … 13 Nov 2025 Partial Maladministration Together Housing Association Limited (202506930) Case 202506930 · Managing Relations Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Vivid Housing Limited (202336039) Case 202336039 · Managing Relations Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202337457) Case 202337457 · Managing Relations Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202424164) Case 202424164 · Managing Relations Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …