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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Partial Maladministration Settle Group (202338563) Case 202338563 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs … 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 16 Apr 2025 Partial Maladministration The Riverside Group Limited (202317326) Case 202317326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB … 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 14 Apr 2025 Partial Maladministration Settle Group (202314481) Case 202314481 · Financial The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Partial Maladministration Sovereign Network Group (202324625) Case 202324625 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202318094) Case 202318094 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling. 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 20 Mar 2025 Partial Maladministration Anchor Hanover Group (202312182) Case 202312182 · Managing Relations REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Mar 2025 Partial Maladministration Paradigm Housing Group Limited (202317285) Case 202317285 · Financial The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges. 17 Mar 2025 Partial Maladministration Acis Group Limited (202319275) Case 202319275 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 12 Mar 2025 Partial Maladministration Places for People Group Limited (202220704) Case 202220704 · Estate Management This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that … 11 Mar 2025 Partial Maladministration Orbit Group Limited (202339756) Case 202339756 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. … 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 27 Feb 2025 Partial Maladministration Orbit Group Limited (202304546) Case 202304546 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s … 27 Feb 2025 Partial Maladministration Sovereign Network Group (202302422) Case 202302422 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling. 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 25 Feb 2025 Partial Maladministration Anchor Hanover Group (202318755) Case 202318755 · Estate Management The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout … 24 Feb 2025 Partial Maladministration Sovereign Network Group (202340976) Case 202340976 · Financial The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues … 17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 4 Feb 2025 Partial Maladministration Places for People Group Limited (202300366) Case 202300366 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202222184) Case 202222184 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202310217) Case 202310217 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The … 31 Jan 2025 Partial Maladministration Sovereign Network Group (202222122) Case 202222122 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated … 31 Jan 2025 Partial Maladministration Sovereign Network Group (202407108) Case 202407108 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns … 30 Jan 2025 Partial Maladministration Abri Group Limited (202304600) Case 202304600 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the … 30 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202342720) Case 202342720 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to … 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: