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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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31 Mar 2025 Partial Maladministration Sheffield City Council (202334289) Case 202334289 · Old Property Condition categories The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Partial Maladministration Arun District Council (202411781) Case 202411781 · Local Authority / ALMO or TMO REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 25 Mar 2025 Partial Maladministration Milton Keynes City Council (202318498) Case 202318498 · Financial The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support … 21 Mar 2025 Partial Maladministration City of Westminster Council (202418222) Case 202418222 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request … 21 Mar 2025 Partial Maladministration West Northamptonshire Council (202317144) Case 202317144 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the … 19 Mar 2025 Partial Maladministration Colchester City Council (202317518) Case 202317518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff … 18 Mar 2025 Partial Maladministration Islington Council (202316141) Case 202316141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements. 17 Mar 2025 Partial Maladministration Arun District Council (202330314) Case 202330314 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 17 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202319161) Case 202319161 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: 17 Mar 2025 Partial Maladministration South Derbyshire District Council (202413684) Case 202413684 · Estate Management The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s … 17 Mar 2025 Partial Maladministration Wandle Housing Association Limited (202406206) Case 202406206 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made … 11 Mar 2025 Partial Maladministration Lambeth Council (202322062) Case 202322062 · Financial The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into … 10 Mar 2025 Partial Maladministration Hammersmith and Fulham Council (202309170) Case 202309170 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The … 10 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202308659) Case 202308659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency … 5 Mar 2025 Partial Maladministration City of Westminster Council (202301766) Case 202301766 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage … 28 Feb 2025 Partial Maladministration North Northamptonshire Council (202338820) Case 202338820 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a … 28 Feb 2025 Partial Maladministration Southwark Council (202317480) Case 202317480 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 28 Feb 2025 Partial Maladministration Winchester City Council (202221030) Case 202221030 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also … 28 Feb 2025 Partial Maladministration Wolverhampton City Council (202317341) Case 202317341 · Estate Management The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports … 27 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202332670) Case 202332670 · Old Complaints Handling categories REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Feb 2025 Partial Maladministration Leeds City Council (202307483) Case 202307483 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. … 27 Feb 2025 Partial Maladministration Lewisham Council (202405801) Case 202405801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Partial Maladministration North Kesteven District Council (202314992) Case 202314992 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of … 27 Feb 2025 Partial Maladministration North Northamptonshire Council (202309097) Case 202309097 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. … 27 Feb 2025 Partial Maladministration Southwark Council (202401391) Case 202401391 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 27 Feb 2025 Partial Maladministration West Northamptonshire Council (202213917) Case 202213917 · Financial The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave … 26 Feb 2025 Partial Maladministration Lambeth Council (202311160) Case 202311160 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, … 26 Feb 2025 Partial Maladministration Leeds City Council (202319704) Case 202319704 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing … 25 Feb 2025 Partial Maladministration Birmingham City Council (202304897) Case 202304897 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal … 25 Feb 2025 Partial Maladministration Central Bedfordshire Council (202318358) Case 202318358 · Health and Safety (inc. building safety) The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas … 25 Feb 2025 Partial Maladministration Somerset Council (202313492) Case 202313492 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing … 21 Feb 2025 Partial Maladministration Islington Council (202336503) Case 202336503 · Old Property Condition categories The complaint is about the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property … 20 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202315737) Case 202315737 · Information and data management The complaint is about the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s … 20 Feb 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202316705) Case 202316705 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has … 18 Feb 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202232665) Case 202232665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This … 18 Feb 2025 Partial Maladministration Islington Council (202303962) Case 202303962 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports … 17 Feb 2025 Partial Maladministration Brighton and Hove City Council (202322679) Case 202322679 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 17 Feb 2025 Partial Maladministration Lambeth Council (202320004) Case 202320004 · Information and data management The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 13 Feb 2025 Partial Maladministration Leeds City Council (202347607) Case 202347607 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. … 13 Feb 2025 Partial Maladministration Southwark Council (202306966) Case 202306966 · Old Property Condition categories This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her … 12 Feb 2025 Partial Maladministration Great Yarmouth Borough Council (202405474) Case 202405474 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has … 10 Feb 2025 Partial Maladministration Babergh District Council (202318473) Case 202318473 · Information and data management The complaint is about: 7 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202210333) Case 202210333 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also … 7 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202409992) Case 202409992 · Information and data management The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also … 31 Jan 2025 Partial Maladministration Birmingham City Council (202348410) Case 202348410 · Moving/Buying/Selling Home REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2025 Partial Maladministration Bury Metropolitan Borough Council (202315189) Case 202315189 · Old Complaints Handling categories The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the …