Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202401106 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported bathroom repairs to the landlord on […]
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
Decision Case ID 202331347 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background The property is a 2-bedroom second-floor flat that the resident has occupied […]
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
Decision Case ID 202504219 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident appointed a legal representative to raise a housing disrepair […]
Decision Case ID 202407745 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background In 2023 the resident reported a leak in the bathroom had […]
Decision Case ID 202334051 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The property is a one-bedroom second-floor flat that the resident […]
Decision Case ID 202319759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 March 2026 Background The resident’s lease agreement commenced in December 2021. Between […]
Decision Case ID 202412913 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident has vulnerabilities that are known to the […]
Decision Case ID 202318928 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202400542 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident was unhappy with the landlord for not providing a […]
Decision Case ID 202410241 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident reported a radiator leak in his flat. […]
Decision Case ID 202418278 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202502553 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background In November 2024 the resident sent the landlord an application […]
Decision Case ID 202408162 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The property is a flat in a block, with a shared […]
Decision Case ID 202534244 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 March 2026 Background When the resident moved into the property she experienced […]
Decision Case ID 202412278 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in the property with her son. The hot water […]
Decision Case ID 202409842 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident lives in a 2-bedroom ground floor flat. […]
Decision Case ID 202406312 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a first floor flat. He reported […]
Decision Case ID 202403068 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background In January 2024 the resident received the actual accounts for the 2022/23 financial […]
Decision Case ID 202440957 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported that repairs were needed to her back […]
Decision Case ID 202513919 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a 2-bedroom house with her medically […]
Decision Case ID 202425946 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident is a shared owner occupier. She purchased her property […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]
Decision Case ID 202405059 Decision type Investigation Landlord Hilldale Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a supported living block of flats […]
Decision Case ID 202503595 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house. He said damp and […]
Decision Case ID 202409722 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 19 March 2026 Background In March 2023 the resident queried with the landlord […]
Decision Case ID 202520236 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a 2-bedroom flat, with […]
Decision Case ID 202412992 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident contacted the landlord in May 2024 to dispute service charges for […]
Decision Case ID 202333137 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing association Occupancy Assured tenancy Date 18 March 2026 Background The resident wanted to move to another property because […]
Decision Case ID 202529566 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 18 March 2026 Background Following leaks from the communal roof into the resident’s property, […]
Decision Case ID 202400358 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives in the property with her […]
Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy about delays to the landlord […]
Decision Case ID 202438782 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained that the landlord was not effectively responding to her concerns […]
Decision Case ID 202347273 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident told the landlord she had not been given window keys […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202340096 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 March 2026 Background The property is a one-bedroom flat that the resident […]
Decision Case ID 202530359 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident has been a tenant of […]
Decision Case ID 202501351 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is considered vulnerable because she has complex medical conditions. In […]
Decision Case ID 202436718 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident complained to the landlord in October 2024 […]
Decision Case ID 202450079 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident was unhappy with the replacement front door […]
Decision Case ID 202500435 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In July 2024 the resident complained the landlord had […]
Decision Case ID 202217698 Decision type Investigation Landlord Metropolitan Thames Valley Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident’s heating is supplied through a district heating network […]
Decision Case ID 202337724 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident complained to the landlord as she felt the […]
Decision Case ID 202521261 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In December 2024, the resident reported cannabis fumes in the communal area […]
Decision Case ID 202400028 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a flat owned by the landlord. He […]
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Decision Case ID 202452702 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident lives with her husband and 2 children. On 14 March 2024 […]
Decision Case ID 202513680 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident complained about delays in resolving a leak that […]
Decision Case ID 202410130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an electrical fault in her electric […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |