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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 660 of 16,595 decisions matching "trust"

Decisions

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8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 30 Apr 2025 Partial Maladministration Peabody Trust (202231798) Case 202231798 · Managing Relations The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 29 Apr 2025 Partial Maladministration Peabody Trust (202306706) Case 202306706 · Managing Relations The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling. 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 24 Apr 2025 Partial Maladministration Peabody Trust (202314279) Case 202314279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. … 22 Apr 2025 Partial Maladministration Peabody Trust (202220453) Case 202220453 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct … 22 Apr 2025 Partial Maladministration Peabody Trust (202304274) Case 202304274 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 16 Apr 2025 Partial Maladministration Peabody Trust (202321992) Case 202321992 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she … 15 Apr 2025 Partial Maladministration Peabody Trust (202303353) Case 202303353 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling … 14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 14 Apr 2025 Partial Maladministration Peabody Trust (202321123) Case 202321123 · Managing Relations The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative … 11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 11 Apr 2025 Partial Maladministration Peabody Trust (202213665) Case 202213665 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have … 11 Apr 2025 Partial Maladministration Peabody Trust (202345157) Case 202345157 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated … 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 7 Apr 2025 Partial Maladministration Peabody Trust (202318960) Case 202318960 · Financial The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A … 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 3 Apr 2025 Partial Maladministration Glover’s Trust Endowed Fund (202340175) Case 202340175 · Almshouse The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 26 Mar 2025 Partial Maladministration Peabody Trust (202222376) Case 202222376 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has … 25 Mar 2025 Partial Maladministration Peabody Trust (202326358) Case 202326358 · Financial The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. … 24 Mar 2025 Partial Maladministration Peabody Trust (202318378) Case 202318378 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202332944) Case 202332944 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225258) Case 202225258 · Information and data management The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint. 21 Mar 2025 Partial Maladministration Peabody Trust (202327027) Case 202327027 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint … 17 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202322512) Case 202322512 · Old Complaints Handling categories This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint. 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external … 13 Mar 2025 Partial Maladministration Peabody Trust (202311449) Case 202311449 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling. 12 Mar 2025 Partial Maladministration Newlon Housing Trust (202303556) Case 202303556 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about the safety and security of the communal bin … 11 Mar 2025 Partial Maladministration Peabody Trust (202233466) Case 202233466 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. … 11 Mar 2025 Partial Maladministration Peabody Trust (202329607) Case 202329607 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. … 10 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311021) Case 202311021 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. …