Housing Ombudsman Decisions

Places for People Group Limited (202407584)

27 Feb 2026 Case 202407584 Partial Maladministration Estate Management

The landlord acknowledged its delays in the handling of the complaint. It apologised and offered redress in line with our remedies guidance.

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Rykneld Homes Limited (202518594)

27 Feb 2026 Case 202518594 Partial Maladministration Managing Relations

Decision Case ID 202518594 Decision type Investigation Landlord Rykneld Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house owned by the local council. […]

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Thrive Homes Limited (202423429)

27 Feb 2026 Case 202423429 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident has been a tenant of the landlord since September […]

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Torus62 Limited (202523824)

27 Feb 2026 Case 202523824 Partial Maladministration Managing Relations

Decision Case ID 202523824 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2 bedroom house with her 2 […]

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Your Housing Group Limited (202423517)

27 Feb 2026 Case 202423517 Partial Maladministration Financial

Decision Case ID 202423517 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident contacted the landlord as he was unhappy with the […]

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Abri Group Limited (202520334)

26 Feb 2026 Case 202520334 Partial Maladministration Managing Relations

Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident purchased a 75% share of the property in […]

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Clarion Housing Association Limited (202343079)

26 Feb 2026 Case 202343079 Partial Maladministration Managing Relations

Decision Case ID 202343079 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background On 21 November 2023, the resident signed the tenancy for […]

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Hyde Housing Association Limited (202432546)

26 Feb 2026 Case 202432546 Partial Maladministration Managing Relations

The landlord issued its complaint responses in a timely manner, but its stage 1 response did not clearly set out the scope of its investigation or fully explain its reasoning. Although the landlord acknowledged these failings at stage 2 and offered £50 in compensatory redress, it did not clearly outline …

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Legal and General Affordable Homes Limited (202442332)

26 Feb 2026 Case 202442332 Partial Maladministration For profit

Decision Case ID 202442332 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shortlhold Tenancy Date 26 February 2026 The resident complained to the landlord about how […]

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LiveWest Homes Limited (202338791)

26 Feb 2026 Case 202338791 Partial Maladministration Managing Relations

Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident is unhappy that, despite repairs carried out by […]

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Midland Heart Limited (202427434)

26 Feb 2026 Case 202427434 Partial Maladministration Estate Management

Decision Case ID 202427434 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 2-bedroom house with a garden. In June 2020, […]

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One Vision Housing Limited (202423539)

26 Feb 2026 Case 202423539 Partial Maladministration Managing Relations

Decision Case ID 202423539 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a 2‑bedroom upper flat owned […]

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Stonewater Limited (202525242)

26 Feb 2026 Case 202525242 Partial Maladministration Managing Relations

Decision Case ID 202525242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 3-bedroom house. The resident reported damp and mould […]

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Stonewater Limited (202528873)

26 Feb 2026 Case 202528873 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202528873 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident reported a racially motivated incident to the landlord. Following this, she […]

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The Guinness Partnership Limited (202515613)

26 Feb 2026 Case 202515613 Partial Maladministration Managing Relations

Decision Case ID 202515613 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in an end-terraced house. She complained that […]

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Clarion Housing Association Limited (202526532)

25 Feb 2026 Case 202526532 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202526532 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident’s representative complained to the landlord about discrimination, cannabis […]

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GreenSquareAccord Limited (202424366)

25 Feb 2026 Case 202424366 Partial Maladministration Estate Management

Decision Case ID 202424366 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a house with her son and his partner. […]

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Origin Housing Limited (202337143)

25 Feb 2026 Case 202337143 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202337143 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident reported noise, harassment, and antisocial behaviour (ASB) by her […]

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Salix Homes Limited (202529353)

25 Feb 2026 Case 202529353 Partial Maladministration Managing Relations

Decision Case ID 202529353 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a cottage flat with her partner and […]

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Sparrow Shared Ownership Limited (202318978)

25 Feb 2026 Case 202318978 Partial Maladministration For profit

Decision Case ID 202318978 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 25 February 2026 Background The resident bought a new-build flat in September 2022. The […]

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Acis Group Limited (202324119)

24 Feb 2026 Case 202324119 Partial Maladministration Managing Relations

Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident reported several issues during the defects period. When this […]

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East End Homes Limited (202447180)

24 Feb 2026 Case 202447180 Partial Maladministration Managing Relations

Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]

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Torus62 Limited (202425138)

24 Feb 2026 Case 202425138 Partial Maladministration Managing Relations

Decision Case ID 202425138 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident contacted the landlord in 2023 about a drain repair. He […]

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Home Group Limited (202519419)

23 Feb 2026 Case 202519419 Partial Maladministration Managing Relations

Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a maisonette which spans the third and […]

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Orbit Housing Association Limited (202315779)

23 Feb 2026 Case 202315779 Partial Maladministration Managing Relations

Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date 23 February 2026 Background The resident was unhappy with ongoing damp, mould and cracks […]

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Richmond Housing Partnership Limited (202423720)

23 Feb 2026 Case 202423720 Partial Maladministration Managing Relations

Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about repairs to her windows, and damp […]

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Great Places Housing Group Limited (202337967)

20 Feb 2026 Case 202337967 Partial Maladministration Managing Relations

Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]

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A2Dominion Housing Group Limited (202342333)

19 Feb 2026 Case 202342333 Partial Maladministration Managing Relations

Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]

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bpha Limited (202416470)

19 Feb 2026 Case 202416470 Partial Maladministration Estate Management

Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has […]

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Jigsaw Homes Group Limited (202520290)

19 Feb 2026 Case 202520290 Partial Maladministration Managing Relations

Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]

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One Housing Group Limited (202442815)

19 Feb 2026 Case 202442815 Partial Maladministration Financial

Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 February 2026 Background The resident pays a variable service charge. On 21 August […]

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Clarion Housing Association Limited (202340792)

18 Feb 2026 Case 202340792 Partial Maladministration Estate Management

Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]

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Moat Homes Limited (202418979)

18 Feb 2026 Case 202418979 Partial Maladministration Financial

Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident lives on an estate managed by a third‑party managing […]

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One Manchester Limited (202335229)

18 Feb 2026 Case 202335229 Partial Maladministration Managing Relations

Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background The resident’s tenancy agreement was a 12-month fixed term tenancy. […]

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Torus62 Limited (202412076)

18 Feb 2026 Case 202412076 Partial Maladministration Managing Relations

Decision Case ID 202412076 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background Shortly after moving in, the resident reported that the rear garden was […]

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Clarion Housing Association Limited (202444105)

17 Feb 2026 Case 202444105 Partial Maladministration Managing Relations

Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 February 2026 Background The resident lives with his family in a flat. […]

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Magna Housing Limited (202433807)

17 Feb 2026 Case 202433807 Partial Maladministration Managing Relations

Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a one-bedroom flat owned by the landlord. […]

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Midland Heart Limited (202327137)

17 Feb 2026 Case 202327137 Partial Maladministration Managing Relations

Decision Case ID 202327137 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a house with her 2 children. She […]

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Torus62 Limited (202445799)

17 Feb 2026 Case 202445799 Partial Maladministration Managing Relations

Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a flat. The resident complained about a leak from […]

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A2Dominion Housing Group Limited (202421949)

16 Feb 2026 Case 202421949 Partial Maladministration Managing Relations

Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into temporary accommodation in February 2024. She […]

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Clarion Housing Association Limited (202441915)

16 Feb 2026 Case 202441915 Partial Maladministration Managing Relations

Decision Case ID 202441915 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a 2-bed flat with their partner […]

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Cornwall Housing Limited (202515950)

16 Feb 2026 Case 202515950 Partial Maladministration Managing Relations

Decision Case ID 202515950 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident has reported leaks, pests, damp […]

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Orbit Group Limited (202412985)

16 Feb 2026 Case 202412985 Partial Maladministration Financial

Decision Case ID 202412985 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 February 2026 Background The resident contacted the landlord and queried a manual adjustment it […]

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The Community Housing Group Limited (202524450)

16 Feb 2026 Case 202524450 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202524450 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident has been reporting ongoing anti-social behaviour (ASB) […]

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The Guinness Partnership Limited (202400039)

16 Feb 2026 Case 202400039 Partial Maladministration Managing Relations

Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives in a 1-bedroom flat with his partner, […]

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Vivid Housing Limited (202421653)

16 Feb 2026 Case 202421653 Partial Maladministration Managing Relations

Decision Case ID 202421653 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident asked the landlord for a new kitchen in April […]

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Amplius Living (202422774)

13 Feb 2026 Case 202422774 Partial Maladministration Managing Relations

Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom house. She has limited mobility and fibromyalgia […]

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Home Group Limited (202506127)

13 Feb 2026 Case 202506127 Partial Maladministration Health and Safety (inc. building safety)

U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord moved the resident to another property due to disrepair […]

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Stonewater Limited (202425538)

13 Feb 2026 Case 202425538 Partial Maladministration Managing Relations

Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In September 2024 the resident raised a complaint, she said repairs resulted […]

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The Riverside Group Limited (202422870)

13 Feb 2026 Case 202422870 Partial Maladministration Managing Relations

Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a first floor flat. The landlord’s recorded […]

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