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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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25 Jun 2025 Partial Maladministration East Midlands Housing Group Limited (202303911) Case 202303911 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct … 25 Jun 2025 Partial Maladministration Walsall Housing Group Limited (202302975) Case 202302975 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint. 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 19 Jun 2025 Partial Maladministration One Housing Group Limited (202318008) Case 202318008 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 16 Jun 2025 Partial Maladministration Anchor Hanover Group (202308054) Case 202308054 · Financial The complaint is about: 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 Partial Maladministration Settle Group (202330572) Case 202330572 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs … 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 3 Jun 2025 Partial Maladministration Sovereign Network Group (202314646) Case 202314646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 29 May 2025 Partial Maladministration Abri Group Limited (202423985) Case 202423985 · Estate Management REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to … 28 May 2025 Partial Maladministration Home Group Limited (202230408) Case 202230408 · Managing Relations REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 May 2025 Partial Maladministration Home Group Limited (202332343) Case 202332343 · Managing Relations The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a … 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 27 May 2025 Partial Maladministration Citizen Housing Group Limited (202302148) Case 202302148 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202410878) Case 202410878 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202411497) Case 202411497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 21 May 2025 Partial Maladministration Abri Group Limited (202321477) Case 202321477 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. … 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 12 May 2025 Partial Maladministration Bernicia Group (202420134) Case 202420134 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to … 12 May 2025 Partial Maladministration The Riverside Group Limited (202322210) Case 202322210 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling. 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 2 May 2025 Partial Maladministration Places for People Group Limited (202332149) Case 202332149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response … 1 May 2025 Partial Maladministration Sovereign Network Group (202418190) Case 202418190 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated … 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Partial Maladministration Orbit Group Limited (202411340) Case 202411340 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint. 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 29 Apr 2025 Partial Maladministration The Riverside Group Limited (202321479) Case 202321479 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint. 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202430025) Case 202430025 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 24 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202308841) Case 202308841 · Financial The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s … 24 Apr 2025 Partial Maladministration Places for People Group Limited (202303263) Case 202303263 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated …