Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

Most recent first
12 Jun 2025 Partial Maladministration West Northamptonshire Council (202416986) Case 202416986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB). 11 Jun 2025 Partial Maladministration Colchester City Council (202333886) Case 202333886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The … 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 6 Jun 2025 Partial Maladministration Southwark Council (202306282) Case 202306282 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating … 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 3 Jun 2025 Partial Maladministration Thurrock Council (202330865) Case 202330865 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements. 30 May 2025 Partial Maladministration Birmingham City Council (202337966) Case 202337966 · Local Authority / ALMO or TMO REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2025 Partial Maladministration City of Westminster Council (202420039) Case 202420039 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her … 30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 27 May 2025 Partial Maladministration City of Westminster Council (202226345) Case 202226345 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 23 May 2025 Partial Maladministration Epping Forest District Council (202414667) Case 202414667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase … 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 23 May 2025 Partial Maladministration Mansfield District Council (202126813) Case 202126813 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff … 23 May 2025 Partial Maladministration Waverley Borough Council (202325469) Case 202325469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external … 22 May 2025 Partial Maladministration Central Bedfordshire Council (202300740) Case 202300740 · Local Authority / ALMO or TMO REPORT COMPLAINT 202300740 Central Bedfordshire Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 May 2025 Partial Maladministration City of Westminster Council (202423148) Case 202423148 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a blocked toilet and waste back-surging into her … 22 May 2025 Partial Maladministration Leeds City Council (202325343) Case 202325343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the property’s windows. Hazards in the … 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 May 2025 Partial Maladministration Leeds City Council (202326662) Case 202326662 · Local Authority / ALMO or TMO The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s … 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 14 May 2025 Partial Maladministration Southwark Council (202414244) Case 202414244 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. … 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 2 May 2025 Partial Maladministration Bristol City Council (202414595) Case 202414595 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her … 1 May 2025 Partial Maladministration Brighton and Hove City Council (202326066) Case 202326066 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also … 1 May 2025 Partial Maladministration Newcastle City Council (202401861) Case 202401861 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back … 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration Leeds City Council (202320876) Case 202320876 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a … 30 Apr 2025 Partial Maladministration Newcastle City Council (202321839) Case 202321839 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has … 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident … 30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 29 Apr 2025 Partial Maladministration City of Westminster Council (202417749) Case 202417749 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 17 Apr 2025 Partial Maladministration City of Lincoln Council (202425384) Case 202425384 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Partial Maladministration Southwark Council (202419180) Case 202419180 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 2 Apr 2025 Partial Maladministration Southwark Council (202320847) Case 202320847 · Managing Relations The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s … 31 Mar 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202319767) Case 202319767 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling … 31 Mar 2025 Partial Maladministration Sheffield City Council (202309044) Case 202309044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent … 31 Mar 2025 Partial Maladministration Sheffield City Council (202334268) Case 202334268 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour.