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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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15 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202417630) Case 202417630 · Managing Relations Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 15 Jan 2026 Partial Maladministration Notting Hill Genesis (202509674) Case 202509674 · Managing Relations Decision Case ID 202509674 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202402014) Case 202402014 · Financial Decision Case ID 202402014 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Jan 2026 Partial Maladministration Homes Plus Limited (202510424) Case 202510424 · Managing Relations Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202518346) Case 202518346 · Estate Management Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202513415) Case 202513415 · Managing Relations Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202331542) Case 202331542 · Financial Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202342744) Case 202342744 · Financial Decision Case ID 202342744 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 14 January … 13 Jan 2026 Partial Maladministration Housing For Women (202325535) Case 202325535 · Financial Decision Case ID 202325535 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202524014) Case 202524014 · ASB/Abuse/Nuisance Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 12 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202435302) Case 202435302 · Managing Relations Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration Newlon Housing Trust (202400640) Case 202400640 · ASB/Abuse/Nuisance Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Partial Maladministration Places for People Group Limited (202448943) Case 202448943 · Managing Relations Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 9 Jan 2026 Partial Maladministration Notting Hill Genesis (202510446) Case 202510446 · Managing Relations Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 8 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202425018) Case 202425018 · Managing Relations Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Partial Maladministration Notting Hill Genesis (202425468) Case 202425468 · Managing Relations Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Jan 2026 Partial Maladministration Peabody Trust (202324261) Case 202324261 · Financial Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 … 7 Jan 2026 Partial Maladministration Together Housing Association Limited (202442131) Case 202442131 · Managing Relations Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202412881) Case 202412881 · Managing Relations Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 5 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202231407) Case 202231407 · Managing Relations Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Jan 2026 Partial Maladministration Peabody Trust (202333688) Case 202333688 · Managing Relations Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January … 5 Jan 2026 Partial Maladministration Thirteen Housing Group Limited (202430416) Case 202430416 · Managing Relations Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Dec 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202343167) Case 202343167 · Managing Relations Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured … 24 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202419575) Case 202419575 · Managing Relations Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 24 Dec 2025 Partial Maladministration Wandle Housing Association Limited (202439761) Case 202439761 · Managing Relations Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 23 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202434687) Case 202434687 · Managing Relations Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 23 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202406939) Case 202406939 · Health and Safety (inc. building safety) Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Dec 2025 Partial Maladministration Sanctuary Housing Association (202347034) Case 202347034 · Managing Relations Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Partial Maladministration Southern Housing (202435890) Case 202435890 · Managing Relations Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202506259) Case 202506259 · Managing Relations Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Home Group Limited (202516671) Case 202516671 · Managing Relations Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Partial Maladministration One Housing Group Limited (202515213) Case 202515213 · Managing Relations Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Partial Maladministration Stonewater Limited (202438434) Case 202438434 · ASB/Abuse/Nuisance Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 22 Dec 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202413576) Case 202413576 · Managing Relations Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202436007) Case 202436007 · Managing Relations Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Magna Housing Limited (202400091) Case 202400091 · Financial Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Moat Homes Limited (202516544) Case 202516544 · ASB/Abuse/Nuisance Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202347877) Case 202347877 · Managing Relations Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202338295) Case 202338295 · Managing Relations Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Stonewater Limited (202315001) Case 202315001 · Estate Management Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December … 19 Dec 2025 Partial Maladministration Stonewater Limited (202410814) Case 202410814 · Managing Relations Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Partial Maladministration Tower Hamlets Community Housing (202506366) Case 202506366 · Managing Relations Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date …