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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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24 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202005810) Case 202005810 The complaint is about the landlord’s: 24 Feb 2021 Partial Maladministration Croydon Churches Housing Association Limited (202001549) Case 202001549 · Old Compensation categories This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of … 23 Feb 2021 Partial Maladministration Aldwyck Housing Group Limited (201907614) Case 201907614 · Financial The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered … 17 Feb 2021 Partial Maladministration Clarion Housing Association Limited (201901347) Case 201901347 · Old Property Condition categories The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling. 11 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202003544) Case 202003544 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair … 10 Feb 2021 Partial Maladministration Salix Homes Limited (202007611) Case 202007611 · Old Property Condition categories The complaint is about: The resident’s concerns about the landlord’s asbestos removal works’ planning, necessity, and completion without his permission. … 5 Feb 2021 Partial Maladministration The Riverside Group Limited (201915347) Case 201915347 · Old Complaints Handling categories The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin … 29 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202001660) Case 202001660 · Old Complaints Handling categories The complaint is about the landlord’s: 29 Jan 2021 Partial Maladministration Network Homes Limited (202001328) Case 202001328 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing … 29 Jan 2021 Partial Maladministration Shepherds Bush Housing Association Limited (201815545) Case 201815545 REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Jan 2021 Partial Maladministration Westlea Housing Association Limited (201911525) Case 201911525 · Managing Relations The complaint is about the landlord’s handling of: 27 Jan 2021 Partial Maladministration Stonewater (2) Limited (201912877) Case 201912877 The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 18 Jan 2021 Partial Maladministration LiveWest Homes Limited (202004014) Case 202004014 · Estate Management The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her … 18 Jan 2021 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453) Case 201908453 · Leaseholder The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. … 11 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202000218) Case 202000218 · Old Complaints Handling categories The complaint is about the landlord’s: 8 Jan 2021 Partial Maladministration East End Homes Limited (202001075) Case 202001075 · Old Complaints Handling categories REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Jan 2021 Partial Maladministration Catalyst Housing Limited (202000443) Case 202000443 · Old Property Condition categories The complaint refers to: 7 Jan 2021 Partial Maladministration Places for People Group Limited (201902700) Case 201902700 · Old Charges categories The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard … 24 Dec 2020 Partial Maladministration Network Homes Limited (201812288) Case 201812288 · Managing Relations The complaint is about: 23 Dec 2020 Partial Maladministration Cornwall Housing Limited (201907060) Case 201907060 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, … 23 Dec 2020 Partial Maladministration Home Group Limited (201915810) Case 201915810 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: 23 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201903897) Case 201903897 · Managing Relations The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. … 22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 22 Dec 2020 Partial Maladministration Orbit South Housing Association Limited (202005350) Case 202005350 · Managing Relations The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating … 21 Dec 2020 Partial Maladministration Notting Hill Home Ownership Limited (202002842) Case 202002842 · Health and Safety (inc. building safety) REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and … 18 Dec 2020 Partial Maladministration Clarion Housing Association Limited (202003710) Case 202003710 · Financial The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and … 15 Dec 2020 Partial Maladministration Metropolitan Housing Trust Limited (201906814) Case 201906814 · Managing Relations The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent … 15 Dec 2020 Partial Maladministration Stonewater (5) Limited (201901180) Case 201901180 REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Dec 2020 Partial Maladministration A2Dominion Housing Group Limited (201807216) Case 201807216 · Old Property Condition categories The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That … 14 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914260) Case 201914260 · Financial The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges … 10 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202003112) Case 202003112 · Information and data management The complaint is about: 9 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202001615) Case 202001615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests … 8 Dec 2020 Partial Maladministration Bolton at Home Limited (202000136) Case 202000136 · Old Health and Safety categories The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. … 8 Dec 2020 Partial Maladministration Thirteen Housing Group Limited (201910486) Case 201910486 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint. 3 Dec 2020 Partial Maladministration Southern Housing Group Limited (201915929) Case 201915929 · Old Complaints Handling categories The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a … 4 Sep 2020 Partial Maladministration Vivid Housing Limited (202000669) Case 202000669 · Estate Management REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …