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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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10 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202004789) Case 202004789 · Information and data management The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. … 10 May 2021 Partial Maladministration Paragon Asra Housing Limited (201911811) Case 201911811 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Partial Maladministration Hyde Housing Association Limited (201913411) Case 201913411 · Managing Relations The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling. 4 May 2021 Partial Maladministration One Housing Group Limited (202007192) Case 202007192 · Estate Management The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the … 30 Apr 2021 Partial Maladministration A2Dominion Housing Group Limited (201908032) Case 201908032 The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling. 29 Apr 2021 Partial Maladministration Broadacres Housing Association Limited (202002804) Case 202002804 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report … 29 Apr 2021 Partial Maladministration Hyde Housing Association Limited (201912702) Case 201912702 · Estate Management The complaint is about the landlord’s: 29 Apr 2021 Partial Maladministration Portal Housing Association Limited (202004183) Case 202004183 · Estate Management The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s … 29 Apr 2021 Partial Maladministration Prospect Housing Limited (201811550) Case 201811550 · Financial The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property … 28 Apr 2021 Partial Maladministration Waterloo Housing Group Limited (201912756) Case 201912756 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange … 27 Apr 2021 Partial Maladministration Moat Housing Group Limited (201816242) Case 201816242 · ASB/Abuse/Nuisance The complaint is about the landlord’s: 26 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202005632) Case 202005632 The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. … 26 Apr 2021 Partial Maladministration Platform Housing Group Limited (202012060) Case 202012060 · Estate Management The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking … 16 Apr 2021 Partial Maladministration Midland Heart Limited (202002033) Case 202002033 · Information and data management The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of … 16 Apr 2021 Partial Maladministration Network Homes Limited (202004188) Case 202004188 · Old Property Condition migrated-2025 The complaint is about: 15 Apr 2021 Partial Maladministration One Housing Group Limited (202000109) Case 202000109 · Financial The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage … 14 Apr 2021 Partial Maladministration Futures Housing Group Limited (202004109) Case 202004109 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint. 13 Apr 2021 Partial Maladministration Metropolitan Housing Trust Limited (202008511) Case 202008511 · Estate Management The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to … 12 Apr 2021 Partial Maladministration Cottsway Housing Association Limited (202000991) Case 202000991 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden … 9 Apr 2021 Partial Maladministration Notting Hill Home Ownership Limited (202004931) Case 202004931 · Financial The complaint is about the following issues: The landlord’s response to reports of issues with the heating and hot water … 8 Apr 2021 Partial Maladministration A2Dominion Housing Options Limited (202004155) Case 202004155 · Financial This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to … 8 Apr 2021 Partial Maladministration Cobalt Housing Limited (202009114) Case 202009114 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s … 8 Apr 2021 Partial Maladministration Longhurst Group Limited (202001266) Case 202001266 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. … 7 Apr 2021 Partial Maladministration Bromford Housing Association Limited (202001208) Case 202001208 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 31 Mar 2021 Partial Maladministration Believe Housing Limited (202009933) Case 202009933 · Applicant The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of … 31 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202004507) Case 202004507 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 Partial Maladministration LiveWest Homes Limited (202010096) Case 202010096 · Old Charges categories The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. … 31 Mar 2021 Partial Maladministration Midland Heart Limited (201916194) Case 201916194 The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB … 30 Mar 2021 Partial Maladministration Southern Housing Group Limited (201915218) Case 201915218 · Old Charges categories The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a … 28 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202000626) Case 202000626 · Financial The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not … 17 Mar 2021 Partial Maladministration Cotman Housing Association Limited (201909104) Case 201909104 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe … 17 Mar 2021 Partial Maladministration Home Group Limited (202003709) Case 202003709 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated … 17 Mar 2021 Partial Maladministration One Housing Group Limited (202005806) Case 202005806 The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s … 12 Mar 2021 Partial Maladministration Midland Heart Limited (202005414) Case 202005414 · Managing Relations The complaint is about: 12 Mar 2021 Partial Maladministration Whitefriars Housing Group Limited (201916116) Case 201916116 · Old Complaints Handling categories REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Mar 2021 Partial Maladministration Gateway Housing Association Limited (202000681) Case 202000681 · Old Charges categories The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests … 10 Mar 2021 Partial Maladministration Rochdale Boroughwide Housing Limited (202002793) Case 202002793 · Old Property Condition categories The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the installation … 9 Mar 2021 Partial Maladministration Cornwall Housing Limited (202001647) Case 202001647 · Local Authority / ALMO or TMO The complaint is about: the landlord’s handling of a repair to the resident’s ceiling. the landlord’s administration of the resident’s … 8 Mar 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006931) Case 202006931 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling. 4 Mar 2021 Partial Maladministration Metropolitan Housing Trust Limited (202005064) Case 202005064 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of no heating in her property, response to the … 3 Mar 2021 Partial Maladministration LiveWest Homes Limited (202011478) Case 202011478 · Old Compensation categories The resident complains about: the landlord’s offer of compensation for damage to personal belongings following a leak at his property. … 2 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202002871) Case 202002871 · Information and data management The complaint is about the landlord’s: 2 Mar 2021 Partial Maladministration Southway Housing Trust (Manchester) Limited (202011705) Case 202011705 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. … 1 Mar 2021 Partial Maladministration Orbit Group Limited (201912974) Case 201912974 · Managing Relations REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Feb 2021 Partial Maladministration Clarion Housing Association Limited (201910698) Case 201910698 · Estate Management The complaint is about: The landlord’s response to reports of repairs at the property. The landlord’s response to reports of … 26 Feb 2021 Partial Maladministration Metropolitan Housing Trust Limited (202000069) Case 202000069 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding fire safety Response to the resident’s concerns regarding … 26 Feb 2021 Partial Maladministration Wandle Housing Association Limited (201909394) Case 201909394 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal …