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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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13 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202017292) Case 202017292 · Managing Relations REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 12 Aug 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010783) Case 202010783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety … 11 Aug 2021 Partial Maladministration Midland Heart Limited (202011784) Case 202011784 · Financial REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202007620) Case 202007620 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type … 3 Aug 2021 Partial Maladministration Grand Union Housing Group Limited (201906126) Case 201906126 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s … 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 20 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202014306) Case 202014306 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her … 20 Jul 2021 Partial Maladministration Peabody South East Limited (201911503) Case 201911503 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints … 16 Jul 2021 Partial Maladministration Yorkshire Housing Limited (202100909) Case 202100909 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the … 15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 13 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202012871) Case 202012871 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The … 12 Jul 2021 Partial Maladministration Sovereign Housing Association Limited (202005862) Case 202005862 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about … 9 Jul 2021 Partial Maladministration Habinteg Housing Association Limited (201910893) Case 201910893 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 5 Jul 2021 Partial Maladministration Metropolitan Housing Trust Limited (202100690) Case 202100690 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her … 5 Jul 2021 Partial Maladministration Trident Housing Association Limited (202002463) Case 202002463 · Financial The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse … 30 Jun 2021 Partial Maladministration Community Gateway Association Limited (202006096) Case 202006096 · ASB/Abuse/Nuisance The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without … 30 Jun 2021 Partial Maladministration Habinteg Housing Association Limited (202016207) Case 202016207 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to … 30 Jun 2021 Partial Maladministration LiveWest Homes Limited (202007797) Case 202007797 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of … 30 Jun 2021 Partial Maladministration Orbit Group Limited (201902084) Case 201902084 · ASB/Abuse/Nuisance The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response … 30 Jun 2021 Partial Maladministration Paragon Asra Housing Limited (202003949) Case 202003949 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s reports … 28 Jun 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014644) Case 202014644 · Estate Management The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s … 28 Jun 2021 Partial Maladministration Richmond Housing Partnership Limited (201909899) Case 201909899 · Financial The leaseholder has complained about: the landlord’s handling of major works related to the roof, the flooring in the communal … 25 Jun 2021 Partial Maladministration Thames Valley Housing Association Limited (202010454) Case 202010454 · Estate Management REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 25 Jun 2021 Partial Maladministration The Cambridge Housing Society Limited (202005114) Case 202005114 · ASB/Abuse/Nuisance The complaint is about: 24 Jun 2021 Partial Maladministration Co-operative Development Society Limited (202014369) Case 202014369 · Estate Management This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a … 21 Jun 2021 Partial Maladministration One Vision Housing Limited (202015896) Case 202015896 · Moving/Buying/Selling Home The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact … 17 Jun 2021 Partial Maladministration Orbit Group Limited (201909990) Case 201909990 · Managing Relations The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling. 15 Jun 2021 Partial Maladministration The Guinness Partnership Limited (202009057) Case 202009057 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s historical reports of antisocial behaviour. The landlord’s handling of the resident’s … 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 9 Jun 2021 Partial Maladministration One Housing Group Limited (202007494) Case 202007494 · Financial The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to … 8 Jun 2021 Partial Maladministration Trafford Housing Trust Limited (201914289) Case 201914289 · Estate Management The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The … 2 Jun 2021 Partial Maladministration Saffron Housing Trust Limited (202008332) Case 202008332 · Old Property Condition migrated-2025 The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About … 28 May 2021 Partial Maladministration Catalyst Housing Limited (202006521) Case 202006521 · Estate Management The complaint is about the: Level of increase in the resident’s service charges. Landlord’s response to the resident’s complaint about … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202008798) Case 202008798 · ASB/Abuse/Nuisance The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of … 27 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202003572) Case 202003572 · Estate Management The complaint is about the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (202004382) Case 202004382 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s … 26 May 2021 Partial Maladministration Greatwell Homes Limited (202004324) Case 202004324 · Managing Relations The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the … 24 May 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014309) Case 202014309 · Old Property Condition migrated-2025 REPORT COMPLAINT 202014309 Nottingham Community Housing Association Limited 18 May 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 24 May 2021 Partial Maladministration One Housing Group Limited (202014420) Case 202014420 · Financial The complaint refers to: The landlord’s response to the resident’s requests for a breakdown of the service charges for the … 24 May 2021 Partial Maladministration Orbit Group Limited (201808557) Case 201808557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to … 21 May 2021 Partial Maladministration Bolton at Home Limited (202011752) Case 202011752 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in … 21 May 2021 Partial Maladministration Your Housing Limited (202005876) Case 202005876 · Estate Management The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The … 20 May 2021 Partial Maladministration Raven Housing Trust Limited (202008210) Case 202008210 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of repair to an aerial. Response to reports from … 20 May 2021 Partial Maladministration The Riverside Group Limited (202011970) Case 202011970 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her … 17 May 2021 Partial Maladministration Sovereign Housing Association Limited (202004908) Case 202004908 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters …