Habinteg Housing Association Limited (202008560)
The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Connect Housing Association Limited (202012071)
The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the Landlord’s contractors. Resident’s request to have her daughter or son …
Hyde Housing Association Limited (202126119)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, re-tiling, installing the resident’s new toilet. the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (201916107)
The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Paragon Asra Housing Limited (202106939)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including whether the landlord has considered her vulnerabilities when assessing whether she should be rehoused. An infestation of pests.
The Guinness Partnership Limited (201909566)
The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and vermin. The landlord’s complaint handling.
The Guinness Partnership Limited (202126272)
The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman has also considered the landlord’s complaint handling in relation to the resolution it offered.
A2Dominion Housing Group Limited (202120037)
The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.
Nottingham City Homes Registered Provider Limited (202009510)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to the heating system (including the radiators), front and rear doors, …
Paragon Asra Housing Limited (202109830)
The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following a report from the resident. The associated formal complaint into this matter.
Wandle Housing Association Limited (202115426)
The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.
Soho Housing Association Limited (202111856)
The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.
Clarion Housing Association Limited (201914561)
The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202102491)
This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of ASB by her neighbours. Allegations of ASB made about the resident by her neighbours. The landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (202112342)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the related complaint.
A2Dominion Housing Group Limited (202101814)
This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.
Orbit Group Limited (202200204)
The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs to his building. The landlord’s complaint handling.
Vivid Housing Limited (202120265)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management transfer.
Catalyst Housing Limited (202114965)
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.
Clarion Housing Association Limited (202101705)
The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a …
Croydon Churches Housing Association Limited (202006660)
The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its offer of compensation.
Southern Housing Group Limited (202200250)
The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)
EMH Housing and Regeneration Limited (202112835)
This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage repairs reported by the resident; the resident’s reports of window and door repairs needed to improve his security; the resident’s concerns about high electricity charges.
Wandle Housing Association Limited (202012550)
The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in accordance with the Housing Health and Safety Rating System (HHSRS). …
Catalyst Housing Limited (202101599)
The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation system. ASB in the communal areas. The complaint handling.
Southern Housing Group Limited (202107232)
This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; its buy back of the resident’s property; the related complaint.
Trafford Housing Trust Limited (202125041)
The complaint is about:
A2Dominion Housing Group Limited (202007813)
This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint
Orbit Housing Association Limited (201813089)
The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.
Karbon Homes Limited (202113542)
The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.
Jewish Community Housing Association Limited (202010619)
The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of fire extinguishers. The completion of a person-centred fire risk assessment. The request for a copy of a fire risk assessment. The deep cleans and the provision of hand sanitiser units …
Southern Housing Group Limited (202115817)
The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.
Onward Homes Limited (202118782)
The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a leak in the resident’s property.
Nottingham City Homes Registered Provider Limited (202109191)
The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling of adaptations to the resident’s front door. The landlord’s handling of repairs to a blocked drain in the wet room at the property and to the boiler. The landlord’s complaints …
Cross Keys Homes Limited (202119455)
The complaint is about the landlord’s response to the resident’s reports about repairs.
Hyde Housing Association Limited (202008936)
This complaint is about the landlord’s handling of
Thames Valley Housing Association Limited (202017036)
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Yorkshire Housing Limited (202104766)
The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of wider anti-social behaviour in the estate. handling of repairs to the guttering.
Clarion Housing Association Limited (202116449)
This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.
Southway Housing Trust (Manchester) Limited (202108884)
The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.
Yorkshire Housing Limited (202123772)
The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.
Home Group Limited (202006072)
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.
Midland Heart Limited (202112571)
The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent account
Network Homes Limited (202005315)
The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s reports of a leak; delays to the landlord reinstating the resident’s lighting following the repair works.
Southern Housing Group Limited (202108023)
The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.
Wandle Housing Association Limited (202109612)
The complaint is about the landlord’s handling of:
Network Homes Limited (202100811)
The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related complaint.
One Housing Group Limited (202108365)
The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy which prevented access to her support bubble. The conduct of …
Clarion Housing Association Limited (202116086)
The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.
Shepherds Bush Housing Association Limited (202105908)
The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated formal complaint into these matters.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)