Clarion Housing Association Limited (202111476)
The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hightown Housing Association Limited (202125333)
REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202007370)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.
Wandle Housing Association Limited (202115736)
The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Clarion Housing Association Limited (202110733)
The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations to the property. The landlord’s response to the resident’s request for a decant. The landlord’s complaint handling.
The Riverside Group Limited (202118590)
The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to the resident’s concerns and queries in relation to service charges and the service provided.
Estuary Housing Association Limited (202211445)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
The Riverside Group Limited (202126771)
The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 financial year. The landlord’s complaints handling.
Abri Group Limited (202124340)
The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.
Clarion Housing Association Limited (202107796)
REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Inquilab Housing Association Limited (202108931)
The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.
GreenSquareAccord Limited (202202664)
This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a starter tenancy instead of a secure tenancy. The landlord’s handling of repairs during the void stage prior to the commencement of the resident’s tenancy. The landlord’s subsequent handling of repairs. …
Abri Group Limited (202015303)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The associated complaint.
Paragon Asra Housing Limited (202201300)
The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; This report also considers: The landlord’s handling of the resident’s request to install closed circuit television (CCTV); The landlord’s complaint handling.
The Riverside Group Limited (202115892)
The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of communal areas of the building. Response to the resident’s concerns about reports of problems with the back door at the property. Response to the resident’s queries concerning installing CCTV cameras …
Wandle Housing Association Limited (202015753)
The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and damage caused. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202106742)
The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with the resident in relation to the issue. Handling of the associated formal complaint.
Nottingham City Homes Registered Provider Limited (202212049)
This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair work to the resident’s letterbox.
Weaver Vale Housing Trust Limited (202105585)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s request for a replacement kitchen and bathroom; Response to various other repairs, including a defective gulley; Complaint handling; Record keeping.
A2Dominion Housing Group Limited (202111916)
The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports of poor conduct from its staff and contractors. The landlord’s complaint handling.
Places for People Group Limited (202122124)
The complaint is about the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal light and power. Response to the resident’s request that the landlord reimburse her for the communal electricity charges she had incurred since 2006.
Cornwall Housing Limited (202113354)
The complaint is about: The landlord’s response to the resident’s reports of her wet room being defective. The landlord’s handling of the associated complaint. The landlord’s response to the resident’s report of damp and mould.
Clarion Housing Association Limited (202128256)
The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling.
Hyde Housing Association Limited (202206639)
The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that the resident reported on the start date of his tenancy. Complaint handling. Record keeping.
East End Homes Limited (202017580)
The complaint is about the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage. Complaint handling.
Platform Housing Group Limited (202114713)
The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to the resident’s concerns about contaminated drinking water. communication, complaint handling and offer of compensation.
Origin Housing Limited (202205416)
The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. The handling of the associated complaint.
Southern Housing Group Limited (202204844)
The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear of the building. The resident’s request to have CCTV installed. Repairs to the lock of the rear gate.
Sovereign Housing Association Limited (202207363)
The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with the repair contractor’s conduct. The associated complaint. A reported data breach due to the resident’s personal information being shared with the local authority.
Paragon Asra Housing Limited (202121133)
The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the resident’s reports of antisocial behaviour (ASB), and; the resident’s formal complaint.
Platform Housing Group Limited (202117760)
The complaint is about the landlord’s handling of: The resident’s request for service charge information. The resident’s reports that they had been overcharged. The resident’s concerns about whether the lease allows the landlord to charge an administration fee.
Orbit Housing Association Limited (202103215)
The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling of repairs needed to windows; and The landlord’s handling of the formal complaint.
Network Homes Limited (202206710)
The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.
Flagship Housing Group Limited (202014892)
The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal complaint, and; the landlord’s handling of her formal complaint about harassment and discrimination.
Thrive Homes Limited (202200086)
REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Raven Housing Trust Limited (201914079)
The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Rochdale Boroughwide Housing Limited (202207288)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks from the property above. Complaint handling.
GreenSquareAccord Limited (202203074)
The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood burning stove at the property. The associated complaint.
Rochdale Boroughwide Housing Limited (202208649)
The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the front door . handling of the associated complaint.
Guinness Care and Support Limited (202205546)
The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports about the conduct of its contractors. This Service has also considered the landlord’s handling of the resident’s complaint.
Southway Housing Trust (Manchester) Limited (202124649)
The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint.
Catalyst Housing Limited (202114569)
The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of the property. Complaint handling.
Six Town Housing Limited (202116266)
The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in following a mutual exchange. repairs needed at the new property. dissatisfaction with the handling of her complaint. a pest control issue at the property.
The Guinness Partnership Limited (202113997)
The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area. Installation of a timer for communal lighting. Complaints handling.
Westward Housing Group Limited (202014374)
This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour A. landlord’s communication about the parking bay. the related complaint.
Shepherds Bush Housing Association Limited (202116969)
The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway flooring. Frequent lift breakdowns.
Bolton at Home Limited (202205301)
REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […]
Clarion Housing Association Limited (202006472)
This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for a management move. The related complaint.
Cross Keys Homes Limited (202103074)
The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start of the tenancy. The landlord’s response to the resident’s reports of repairs required at the property. The landlord’s implementation of contact restrictions. The landlord’s response to the resident’s application to …
Raven Housing Trust Limited (202127488)
The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The associated complaint handling including the level of communication.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)