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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202015995) Case 202015995 · ASB/Abuse/Nuisance The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to … 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (201910195) Case 201910195 · Managing Relations The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202002136) Case 202002136 · Financial The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. … 17 Dec 2021 Partial Maladministration Regenda Limited (202005985) Case 202005985 · ASB/Abuse/Nuisance The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of … 15 Dec 2021 Partial Maladministration Sovereign Housing Association Limited (202007083) Case 202007083 · Managing Relations The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How … 13 Dec 2021 Partial Maladministration Chelmer Housing Partnership Limited (202102484) Case 202102484 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 13 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202004945) Case 202004945 · Financial The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an … 10 Dec 2021 Partial Maladministration Hyde Housing Association Limited (202011120) Case 202011120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a … 9 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202100601) Case 202100601 · Managing Relations REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Dec 2021 Partial Maladministration One Vision Housing Limited (202006531) Case 202006531 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. … 9 Dec 2021 Partial Maladministration Paragon Asra Housing Limited (202015406) Case 202015406 · Financial The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in … 9 Dec 2021 Partial Maladministration Wandle Housing Association Limited (202016772) Case 202016772 · Financial The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a … 8 Dec 2021 Partial Maladministration Derwent Community Housing Association Limited (202010496) Case 202010496 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling. 8 Dec 2021 Partial Maladministration Home Group Limited (202009773) Case 202009773 · Financial The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges … 8 Dec 2021 Partial Maladministration Lambeth and Southwark Housing Association Limited (202000920) Case 202000920 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the … 8 Dec 2021 Partial Maladministration Metropolitan Housing Trust Limited (202108647) Case 202108647 · Managing Relations The complaint is about the landlord’s: Handling of repairs and major works to the resident’s windows. Communication with the resident … 6 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202016709) Case 202016709 · Financial REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Nov 2021 Partial Maladministration Accent Housing Limited (202006312) Case 202006312 · Financial The complaint is about: The landlord’s response to the resident’s allegations of non-compliance with policies set out by the Department … 30 Nov 2021 Partial Maladministration LiveWest Homes Limited (202015208) Case 202015208 · Managing Relations The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the … 30 Nov 2021 Partial Maladministration Onward Homes Limited (202013218) Case 202013218 · Managing Relations The resident complains about: The time taken for the landlord to complete a repair to the kitchen door. How the … 30 Nov 2021 Partial Maladministration Raven Housing Trust Limited (202001573) Case 202001573 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202001367) Case 202001367 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its … 30 Nov 2021 Partial Maladministration Southern Housing Group Limited (202012080) Case 202012080 · Health and Safety (inc. building safety) The resident complains about the landlords handling of: 30 Nov 2021 Partial Maladministration The Guinness Partnership Limited (202102041) Case 202102041 · Financial The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for … 29 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016889) Case 202016889 · ASB/Abuse/Nuisance NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: … 26 Nov 2021 Partial Maladministration Abri Group Limited (202007568) Case 202007568 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling. 26 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010483) Case 202010483 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at … 26 Nov 2021 Partial Maladministration Your Housing Group Limited (202016452) Case 202016452 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour consisting of neighbours leaving rubbish and … 25 Nov 2021 Partial Maladministration Derwent Housing Association Limited (202010657) Case 202010657 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. … 25 Nov 2021 Partial Maladministration Longhurst Group Limited (202108509) Case 202108509 · Estate Management REPORT COMPLAINT 202108509 Longhurst Group Limited 18 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Nov 2021 Partial Maladministration Paradigm Housing Group Limited (202002070) Case 202002070 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: handling of the resident's anti-social behaviour reports concerning a neighbour. handling of the resident’s request … 24 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016907) Case 202016907 · Health and Safety (inc. building safety) The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at … 24 Nov 2021 Partial Maladministration Onward Homes Limited (201909166) Case 201909166 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a lack of hot water in his property … 23 Nov 2021 Partial Maladministration Trident Housing Association Limited (202109500) Case 202109500 · Financial The complaint is about: The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The … 22 Nov 2021 Partial Maladministration Gentoo Group Limited (202013767) Case 202013767 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about a repairs visit to his property on 24 … 22 Nov 2021 Partial Maladministration Sovereign Housing Association Limited (202014664) Case 202014664 · Estate Management This complaint is about: The level and reasonableness of the resident’s service charges. The landlord’s handling of the resident’s concerns … 19 Nov 2021 Partial Maladministration A2Dominion Housing Group Limited (202002279) Case 202002279 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at … 19 Nov 2021 Partial Maladministration East Midlands Housing Group Limited (202109071) Case 202109071 · Financial The complaint is about: The landlord’s handling of the resident’s complaint about the administration of his service charge/rent account. The … 17 Nov 2021 Partial Maladministration Sanctuary Affordable Housing Limited (202006518) Case 202006518 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the concerns raised … 16 Nov 2021 Partial Maladministration Believe Housing Limited (202015829) Case 202015829 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202107040) Case 202107040 · Managing Relations The complaint is about: 16 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202011801) Case 202011801 · Financial The complaint is about the landlord’s response to the resident’s reports about: 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 10 Nov 2021 Partial Maladministration One Vision Housing Limited (202004724) Case 202004724 · Managing Relations The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling. 9 Nov 2021 Partial Maladministration Ocean Housing Limited (202015720) Case 202015720 · Financial The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns … 2 Nov 2021 Partial Maladministration Stockport Homes Limited (202006570) Case 202006570 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report … 1 Nov 2021 Partial Maladministration Origin Housing Limited (202005974) Case 202005974 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s … 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a …