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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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10 May 2022 Partial Maladministration Gateway Housing Association Limited (202110301) Case 202110301 · Estate Management The complaint is about the landlord’s handling of: 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 6 May 2022 Partial Maladministration Westward Housing Group Limited (202117711) Case 202117711 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling. 4 May 2022 Partial Maladministration Acis Group Limited (202108528) Case 202108528 · Estate Management The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge … 4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 29 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202012087) Case 202012087 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 29 Apr 2022 Partial Maladministration Places for People Homes Limited (202015387) Case 202015387 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement … 29 Apr 2022 Partial Maladministration Platform Housing Group Limited (202100964) Case 202100964 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system. 29 Apr 2022 Partial Maladministration Thames Valley Housing Association Limited (202113301) Case 202113301 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 22 Apr 2022 Partial Maladministration Bolton at Home Limited (202008152) Case 202008152 · ASB/Abuse/Nuisance The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Partial Maladministration Richmond Housing Partnership Limited (202011270) Case 202011270 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s … 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 31 Mar 2022 Partial Maladministration Midland Heart Limited (202003795) Case 202003795 · Estate Management The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The … 31 Mar 2022 Partial Maladministration Progress Housing Association Limited (202105214) Case 202105214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the … 31 Mar 2022 Partial Maladministration Walsall Housing Group Limited (202008533) Case 202008533 · Managing Relations This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202014874) Case 202014874 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006100) Case 202006100 · Managing Relations The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202011687) Case 202011687 · Estate Management The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised … 28 Mar 2022 Partial Maladministration Hastoe Housing Association Limited (202015774) Case 202015774 · Information and data management The complaint is about: 25 Mar 2022 Partial Maladministration Cornwall Housing Limited (202106464) Case 202106464 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s … 25 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202004518) Case 202004518 · Managing Relations The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of … 24 Mar 2022 Partial Maladministration Plexus UK (First Project) Limited (202011550) Case 202011550 · Financial The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s … 23 Mar 2022 Partial Maladministration Longhurst Group Limited (202008739) Case 202008739 · Health and Safety (inc. building safety) The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check … 23 Mar 2022 Partial Maladministration Origin Housing Limited (202015788) Case 202015788 · Financial The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen … 22 Mar 2022 Partial Maladministration One Housing Group Limited (202105381) Case 202105381 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 21 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202102770) Case 202102770 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the … 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 18 Mar 2022 Partial Maladministration Dolphin Living Limited (202107992) Case 202107992 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint. 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.