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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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18 Jul 2022 Partial Maladministration Onward Homes Limited (202118782) Case 202118782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a … 15 Jul 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202109191) Case 202109191 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling … 14 Jul 2022 Partial Maladministration Cross Keys Homes Limited (202119455) Case 202119455 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 14 Jul 2022 Partial Maladministration Thames Valley Housing Association Limited (202017036) Case 202017036 · Estate Management REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202104766) Case 202104766 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of … 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 11 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202123772) Case 202123772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. … 8 Jul 2022 Partial Maladministration Home Group Limited (202006072) Case 202006072 · Managing Relations The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints … 5 Jul 2022 Partial Maladministration Midland Heart Limited (202112571) Case 202112571 · Financial The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his … 5 Jul 2022 Partial Maladministration Network Homes Limited (202005315) Case 202005315 · Old Property Condition migrated-2025 The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s … 5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 Partial Maladministration GreenSquareAccord Limited (202105123) Case 202105123 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling. 28 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202103596) Case 202103596 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 16 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202014224) Case 202014224 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the … 16 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202001065) Case 202001065 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. … 15 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202002380) Case 202002380 · Managing Relations The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a … 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system. 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 8 Jun 2022 Partial Maladministration Catalyst Housing Limited (202014121) Case 202014121 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring … 6 Jun 2022 Partial Maladministration Trent & Dove Housing Limited (202122789) Case 202122789 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s … 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 30 May 2022 Partial Maladministration Clarion Housing Association Limited (202014927) Case 202014927 · Managing Relations This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling. 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 27 May 2022 Partial Maladministration Habinteg Housing Association Limited (202113654) Case 202113654 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling … 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 26 May 2022 Partial Maladministration Onward Group Limited (202113638) Case 202113638 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of … 24 May 2022 Partial Maladministration The Riverside Group Limited (202007006) Case 202007006 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to … 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 19 May 2022 Partial Maladministration Home Group Limited (202113815) Case 202113815 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 16 May 2022 Partial Maladministration Home Group Limited (202111155) Case 202111155 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on … 13 May 2022 Partial Maladministration Clarion Housing Association Limited (202007394) Case 202007394 · Managing Relations The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (201910669) Case 201910669 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (202105671) Case 202105671 · Managing Relations The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct. 12 May 2022 Partial Maladministration GreenSquareAccord Limited (201911522) Case 201911522 · Managing Relations The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining …