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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike. 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 30 Sep 2022 Partial Maladministration Onward Homes Limited (202013668) Case 202013668 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to … 26 Sep 2022 Partial Maladministration Places for People Homes Limited (202012396) Case 202012396 · Managing Relations The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the … 23 Sep 2022 Partial Maladministration Clarion Housing Association Limited (202102330) Case 202102330 · Financial REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s … 23 Sep 2022 Partial Maladministration Midland Heart Limited (202200019) Case 202200019 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her … 20 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201915325) Case 201915325 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s … 20 Sep 2022 Partial Maladministration Gentoo Group Limited (202200176) Case 202200176 · Financial The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to … 20 Sep 2022 Partial Maladministration Longhurst Group Limited (202202236) Case 202202236 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a … 20 Sep 2022 Partial Maladministration Wandle Housing Association Limited (202200372) Case 202200372 · Managing Relations The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint. 16 Sep 2022 Partial Maladministration Onward Homes Limited (202120506) Case 202120506 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a … 12 Sep 2022 Partial Maladministration Cornwall Housing Limited (202200208) Case 202200208 · Managing Relations The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst … 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Partial Maladministration The Riverside Group Limited (202114071) Case 202114071 · Financial The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 1 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202106939) Case 202106939 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (201909566) Case 201909566 · ASB/Abuse/Nuisance The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 31 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202120037) Case 202120037 · Managing Relations The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot … 31 Aug 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202009510) Case 202009510 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding … 31 Aug 2022 Partial Maladministration Paragon Asra Housing Limited (202109830) Case 202109830 · Estate Management The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following … 31 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202115426) Case 202115426 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated … 30 Aug 2022 Partial Maladministration Soho Housing Association Limited (202111856) Case 202111856 · Financial The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the … 26 Aug 2022 Partial Maladministration Clarion Housing Association Limited (201914561) Case 201914561 · Managing Relations The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and … 23 Aug 2022 Partial Maladministration Hyde Housing Association Limited (202102491) Case 202102491 · ASB/Abuse/Nuisance This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of … 23 Aug 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202112342) Case 202112342 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the … 22 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202101814) Case 202101814 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property … 22 Aug 2022 Partial Maladministration Orbit Group Limited (202200204) Case 202200204 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the … 17 Aug 2022 Partial Maladministration Vivid Housing Limited (202120265) Case 202120265 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed … 16 Aug 2022 Partial Maladministration Catalyst Housing Limited (202114965) Case 202114965 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in … 12 Aug 2022 Partial Maladministration Clarion Housing Association Limited (202101705) Case 202101705 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the … 11 Aug 2022 Partial Maladministration Croydon Churches Housing Association Limited (202006660) Case 202006660 · Managing Relations The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including … 5 Aug 2022 Partial Maladministration Southern Housing Group Limited (202200250) Case 202200250 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including … 3 Aug 2022 Partial Maladministration EMH Housing and Regeneration Limited (202112835) Case 202112835 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage … 1 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202012550) Case 202012550 · Managing Relations The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion … 29 Jul 2022 Partial Maladministration Catalyst Housing Limited (202101599) Case 202101599 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation … 29 Jul 2022 Partial Maladministration Southern Housing Group Limited (202107232) Case 202107232 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; … 29 Jul 2022 Partial Maladministration Trafford Housing Trust Limited (202125041) Case 202125041 · Financial The complaint is about: 28 Jul 2022 Partial Maladministration A2Dominion Housing Group Limited (202007813) Case 202007813 · Managing Relations This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in … 28 Jul 2022 Partial Maladministration Orbit Housing Association Limited (201813089) Case 201813089 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling. 26 Jul 2022 Partial Maladministration Karbon Homes Limited (202113542) Case 202113542 · Estate Management The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the … 22 Jul 2022 Partial Maladministration Jewish Community Housing Association Limited (202010619) Case 202010619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of … 20 Jul 2022 Partial Maladministration Southern Housing Group Limited (202115817) Case 202115817 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has …