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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "trust" × Outcome: Partial_Maladministration ×

Showing 660 of 16,595 decisions matching "trust"

Decisions

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22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 16 Jul 2025 Partial Maladministration Peabody Trust (202229317) Case 202229317 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 11 Jul 2025 Partial Maladministration Peabody Trust (202217418) Case 202217418 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202432458) Case 202432458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202438710) Case 202438710 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request … 30 Jun 2025 Partial Maladministration Peabody Trust (202411494) Case 202411494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water … 30 Jun 2025 Partial Maladministration Peabody Trust (202416614) Case 202416614 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also … 30 Jun 2025 Partial Maladministration Peabody Trust (202426108) Case 202426108 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202302084) Case 202302084 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202304370) Case 202304370 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202313660) Case 202313660 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202331601) Case 202331601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 17 Jun 2025 Partial Maladministration Peabody Trust (202332296) Case 202332296 · Estate Management The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal … 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 30 May 2025 Partial Maladministration Peabody Trust (202332409) Case 202332409 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 29 May 2025 Partial Maladministration Peabody Trust (202222979) Case 202222979 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s … 29 May 2025 Partial Maladministration Peabody Trust (202321897) Case 202321897 · Financial The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a … 29 May 2025 Partial Maladministration Peabody Trust (202344153) Case 202344153 · Financial The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct … 28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 23 May 2025 Partial Maladministration Peabody Trust (202420072) Case 202420072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the … 22 May 2025 Partial Maladministration London & Quadrant Housing Trust (202306742) Case 202306742 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with: the garden paving. use of the … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202309453) Case 202309453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202322335) Case 202322335 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 12 May 2025 Partial Maladministration Peabody Trust (202201391) Case 202201391 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost … 10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 10 May 2025 Partial Maladministration Peabody Trust (202318306) Case 202318306 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. …