Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202400573 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained about the landlord’s handling of reported anti-social […]
Decision Case ID 202535167 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported a leak in her kitchen to the […]
Decision Case ID 202312961 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in a ground floor flat. She […]
Decision Case ID 202537579 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives with her young daughter in a second-floor […]
Decision Case ID 202329815 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has mobility issues due to a degenerative spinal […]
Decision Case ID 202401106 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported bathroom repairs to the landlord on […]
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
Decision Case ID 202407745 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background In 2023 the resident reported a leak in the bathroom had […]
Decision Case ID 202334051 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The property is a one-bedroom second-floor flat that the resident […]
Decision Case ID 202319759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 March 2026 Background The resident’s lease agreement commenced in December 2021. Between […]
Decision Case ID 202412913 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident has vulnerabilities that are known to the […]
Decision Case ID 202502553 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background In November 2024 the resident sent the landlord an application […]
Decision Case ID 202534244 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 March 2026 Background When the resident moved into the property she experienced […]
Decision Case ID 202412278 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in the property with her son. The hot water […]
Decision Case ID 202409842 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident lives in a 2-bedroom ground floor flat. […]
Decision Case ID 202406312 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a first floor flat. He reported […]
Decision Case ID 202440957 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported that repairs were needed to her back […]
Decision Case ID 202513919 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a 2-bedroom house with her medically […]
Decision Case ID 202425946 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident is a shared owner occupier. She purchased her property […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]
Decision Case ID 202405059 Decision type Investigation Landlord Hilldale Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a supported living block of flats […]
Decision Case ID 202503595 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house. He said damp and […]
Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy about delays to the landlord […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202530359 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident has been a tenant of […]
Decision Case ID 202521261 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In December 2024, the resident reported cannabis fumes in the communal area […]
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Decision Case ID 202513680 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident complained about delays in resolving a leak that […]
Decision Case ID 202345114 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident complained to the landlord in November 2023. She said […]
Decision Case ID 202335100 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a flat on the first floor and […]
Decision Case ID 202530136 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a 3-bedroom house with her children. […]
Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 09 March 2026 Background The resident has been reporting ASB (Antisocial behaviour) to […]
Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 March 2026 Background The resident’s tenancy began in September 2024. She first reported […]
Decision Case ID 202524775 Decision type Investigation Landlord Arhag Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives with her daughter, who provides care. The […]
Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported issued with her rear garden and issues […]
Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported draughty windows and doors. The landlord carried out temporary […]
Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident moved to the property via a […]
Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 March 2026 Background The applicant applied for a property the landlord advertised to […]
Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident reported a burst water pipe in December 2022. […]
Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident has lived in a flat since 2000 […]
Decision Case ID 202450403 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns about several neighbours’ dogs barking in November 2023. […]
Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom open-plan property with […]
Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident told the landlord that her neighbour was causing […]
Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported repairs to her landlord including a broken back […]
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Decision Case ID 202346910 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident asked the landlord to erect higher fencing in his front […]
Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns with the landlord about staff conduct and […]
Decision Case ID 202525161 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a new-build flat. She has asthma and […]
There were minor delays in the landlord’s complaint handling. These caused no detriment to the overall outcome.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |