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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Sovereign Network Group (202440787) Case 202440787 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Partial Maladministration Livv Housing Group (202502090) Case 202502090 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable … 10 Sep 2025 Partial Maladministration Jigsaw Homes Group Limited (202347973) Case 202347973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move … 5 Sep 2025 Partial Maladministration The Riverside Group Limited (202321168) Case 202321168 · Managing Relations The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint. 1 Sep 2025 Partial Maladministration One Housing Group Limited (202420950) Case 202420950 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be … 1 Sep 2025 Partial Maladministration Places for People Group Limited (202435397) Case 202435397 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Home Group Limited (202443954) Case 202443954 · Managing Relations The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202336504) Case 202336504 · Financial The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202414162) Case 202414162 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202450540) Case 202450540 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202503528) Case 202503528 · Estate Management This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the … 28 Aug 2025 Partial Maladministration Citizen Housing Group Limited (202344210) Case 202344210 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint. 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 18 Aug 2025 Partial Maladministration Abri Group Limited (202450758) Case 202450758 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift … 18 Aug 2025 Partial Maladministration Places for People Group Limited (202423085) Case 202423085 · Financial The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The … 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Partial Maladministration Places for People Group Limited (202431114) Case 202431114 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 24 Jul 2025 Partial Maladministration Sovereign Network Group (202419125) Case 202419125 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 8 Jul 2025 Partial Maladministration Sovereign Network Group (202419762) Case 202419762 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint. 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 26 Jun 2025 Partial Maladministration The Riverside Group Limited (202415005) Case 202415005 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint. 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. …