Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]
Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident experienced ongoing issues with her property, some of which […]
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3 bedroom mid-terrace house with her 3 […]
Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The landlord has a record of the resident having a […]
Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. The resident asked why his windows […]
Decision Case ID 202504091 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 1 bedroom, ground floor flat in an extra […]
Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident moved to her property in December 2022 via a […]
Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a one bedroom flat. He signed the […]
Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident and his wife are both wheelchair users. Following an occupational […]
Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives on the ground floor of a low-rise block. […]
Decision Case ID 202334016 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived in a new build development, which was not adopted […]
Decision Case ID 202440105 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident raised a complaint with the landlord about the condition […]
Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has mental health conditions, which the landlord […]
Decision Case ID 202430971 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident lives in a 2-bedroom flat which is part […]
Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a 2 bed maisonette. On 9 March […]
Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 4-bedroom house with her son. The […]
Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in a second-floor flat within a block of 6 […]
Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident moved into a new build property and reported […]
Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background In July 2024 the landlord started work to install a wet […]
Decision Case ID 202506468 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into the property in late 2023. In November […]
Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]
Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives in a bungalow, and is disabled and […]
Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a flat. She reported a sewage smell […]
Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in the 2-bedroom property with his wife and […]
Decision Case ID 202422255 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident’s tenancy with the landlord began in September 2007. […]
Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has been a tenant of the landlord since July […]
Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 2-bedroom first floor flat, with her […]
Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom flat. What the complaint is […]
Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident moved into the 3-bedroom house through a mutual exchange […]
Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has spinal problems, which the landlord is aware of. […]
Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident reported issues with her front door to the landlord […]
Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 November 2025 Background The resident lives in first floor flat. The […]
Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident’s property is a ground floor flat within a 4-storey […]
Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 4 November 2025 Background The resident has held a lease for the property, a […]
Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a one bedroom bungalow. In February 2024, […]
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]
Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom mid-terraced house. What the complaint […]
Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of a 3-bedroom ground […]
Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background At the time of the complaint the resident was a tenant of […]
Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background The resident moved into a newly built property in April […]
Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background 1.The resident held an assured tenancy with the landlord. In December […]
Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 October 2025 Background The resident has lived in the property as a shared owner […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |