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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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5 Sep 2025 Partial Maladministration City of Westminster Council (202444089) Case 202444089 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and … 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 2 Sep 2025 Partial Maladministration Southwark Council (202317287) Case 202317287 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 29 Aug 2025 Partial Maladministration Wigan Council (202415951) Case 202415951 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request … 28 Aug 2025 Partial Maladministration Southwark Council (202443027) Case 202443027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application. 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints … 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 27 Aug 2025 Partial Maladministration Southwark Council (202324588) Case 202324588 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s … 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration Newcastle City Council (202440970) Case 202440970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from … 18 Aug 2025 Partial Maladministration Sheffield City Council (202341095) Case 202341095 · Local Authority / ALMO or TMO The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of … 14 Aug 2025 Partial Maladministration Leicester City Council (202340066) Case 202340066 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about … 14 Aug 2025 Partial Maladministration North West Leicestershire District Council (202419956) Case 202419956 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling. 14 Aug 2025 Partial Maladministration Wolverhampton City Council (202344654) Case 202344654 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated … 8 Aug 2025 Partial Maladministration Birmingham City Council (202440204) Case 202440204 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: 31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Partial Maladministration Lewes District Council (202446507) Case 202446507 · Local Authority / ALMO or TMO REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2025 Partial Maladministration Norwich City Council (202329598) Case 202329598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 29 Jul 2025 Partial Maladministration Leeds City Council (202430014) Case 202430014 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint. 26 Jul 2025 Partial Maladministration West Lancashire Borough Council (202422281) Case 202422281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request. 25 Jul 2025 Partial Maladministration Manchester City Council (202440330) Case 202440330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of … 24 Jul 2025 Partial Maladministration Bristol City Council (202441973) Case 202441973 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden … 24 Jul 2025 Partial Maladministration Dacorum Borough Council (202332779) Case 202332779 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void … 24 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202437379) Case 202437379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated … 23 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202425936) Case 202425936 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, … 21 Jul 2025 Partial Maladministration Leicester City Council (202407619) Case 202407619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). … 16 Jul 2025 Partial Maladministration Babergh District Council (202430826) Case 202430826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of … 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Jul 2025 Partial Maladministration City of Westminster Council (202435052) Case 202435052 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 26 Jun 2025 Partial Maladministration Oxford City Council (202425826) Case 202425826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. … 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint. 20 Jun 2025 Partial Maladministration St Albans City and District Council (202417681) Case 202417681 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for … 19 Jun 2025 Partial Maladministration St Albans City and District Council (202420328) Case 202420328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, … 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Jun 2025 Partial Maladministration Nottingham City Council (202318519) Case 202318519 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal … 12 Jun 2025 Partial Maladministration Norwich City Council (202305134) Case 202305134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise …