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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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20 Dec 2022 Partial Maladministration Network Homes Limited (202206710) Case 202206710 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to … 19 Dec 2022 Partial Maladministration Flagship Housing Group Limited (202014892) Case 202014892 · Estate Management The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal … 16 Dec 2022 Partial Maladministration Thrive Homes Limited (202200086) Case 202200086 · Financial REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Dec 2022 Partial Maladministration Raven Housing Trust Limited (201914079) Case 201914079 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling … 8 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202207288) Case 202207288 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks … 7 Dec 2022 Partial Maladministration GreenSquareAccord Limited (202203074) Case 202203074 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request … 6 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202208649) Case 202208649 · Managing Relations The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in … 2 Dec 2022 Partial Maladministration Guinness Care and Support Limited (202205546) Case 202205546 · Estate Management The complaint is regarding: The landlord’s standard of maintenance of the communal grounds and hedges. The landlord’s handling of reports … 2 Dec 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202124649) Case 202124649 · Managing Relations The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint. 1 Dec 2022 Partial Maladministration Catalyst Housing Limited (202114569) Case 202114569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of … 30 Nov 2022 Partial Maladministration Six Town Housing Limited (202116266) Case 202116266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in … 29 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202113997) Case 202113997 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the … 29 Nov 2022 Partial Maladministration Westward Housing Group Limited (202014374) Case 202014374 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour … 25 Nov 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202116969) Case 202116969 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway … 24 Nov 2022 Partial Maladministration Bolton at Home Limited (202205301) Case 202205301 · Managing Relations REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […] 24 Nov 2022 Partial Maladministration Clarion Housing Association Limited (202006472) Case 202006472 · Financial This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for … 24 Nov 2022 Partial Maladministration Cross Keys Homes Limited (202103074) Case 202103074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start … 23 Nov 2022 Partial Maladministration Raven Housing Trust Limited (202127488) Case 202127488 · Estate Management The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The … 23 Nov 2022 Partial Maladministration Wakefield And District Housing Limited (202127853) Case 202127853 · Estate Management The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and … 22 Nov 2022 Partial Maladministration Catalyst Housing Limited (202010750) Case 202010750 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. … 21 Nov 2022 Partial Maladministration Livin Housing Limited (202015584) Case 202015584 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request … 21 Nov 2022 Partial Maladministration Network Homes Limited (202117506) Case 202117506 · Managing Relations The complaint is about: 17 Nov 2022 Partial Maladministration Catalyst Housing Limited (202014292) Case 202014292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a … 15 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202123686) Case 202123686 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the … 14 Nov 2022 Partial Maladministration Catalyst Housing Limited (202110773) Case 202110773 · Financial This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s … 14 Nov 2022 Partial Maladministration Honeycomb Group Limited (202112508) Case 202112508 · Managing Relations The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her … 13 Nov 2022 Partial Maladministration Aspire Housing Limited (202017563) Case 202017563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated … 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Partial Maladministration One Vision Housing Limited (202204268) Case 202204268 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated … 4 Nov 2022 Partial Maladministration Thrive Homes Limited (202123661) Case 202123661 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 24 Oct 2022 Partial Maladministration Co-op Homes (South) Limited (202012691) Case 202012691 · Estate Management The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use … 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. … 21 Oct 2022 Partial Maladministration Origin Housing Limited (202013540) Case 202013540 · Managing Relations The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a … 20 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202114138) Case 202114138 · Estate Management This complaint is about the landlord’s response to the resident’s concerns regarding: 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint. 17 Oct 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202202491) Case 202202491 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint. 13 Oct 2022 Partial Maladministration Stockport Homes Limited (202100661) Case 202100661 · Managing Relations REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Oct 2022 Partial Maladministration Bromford Housing Group Limited (202104357) Case 202104357 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of … 11 Oct 2022 Partial Maladministration Stonewater Limited (202120615) Case 202120615 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling.