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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Apr 2023 Partial Maladministration Onward Homes Limited (202204981) Case 202204981 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint … 28 Apr 2023 Partial Maladministration Thames Valley Housing Association Limited (202115633) Case 202115633 · Estate Management The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of … 27 Apr 2023 Partial Maladministration Raven Housing Trust Limited (202200090) Case 202200090 · Estate Management The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The … 27 Apr 2023 Partial Maladministration Six Town Housing Limited (202107717) Case 202107717 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision … 27 Apr 2023 Partial Maladministration Southern Housing Group Limited (202120411) Case 202120411 · Health and Safety (inc. building safety) The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct … 26 Apr 2023 Partial Maladministration Spitalfields Housing Association Limited (202016687) Case 202016687 · Managing Relations The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint. 25 Apr 2023 Partial Maladministration Derby Homes Limited (202114093) Case 202114093 · Financial REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Partial Maladministration Golding Homes Limited (202208880) Case 202208880 · Managing Relations This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the … 24 Apr 2023 Partial Maladministration Paradigm Housing Group Limited (202126104) Case 202126104 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 20 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202207924) Case 202207924 · Managing Relations The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy … 19 Apr 2023 Partial Maladministration Chelmer Housing Partnership Limited (202209244) Case 202209244 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property … 18 Apr 2023 Partial Maladministration The Guinness Partnership Limited (202120574) Case 202120574 · Financial The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident … 17 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202204038) Case 202204038 · Financial The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the … 17 Apr 2023 Partial Maladministration Guinness Housing Association Limited (202207316) Case 202207316 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request … 13 Apr 2023 Partial Maladministration Ongo Homes Limited (202204205) Case 202204205 · Managing Relations The complaint is about the landlord’s handling of: Decoration to the resident’s bathroom and dining room and a banister repair. … 13 Apr 2023 Partial Maladministration Orbit Housing Association Limited (202123222) Case 202123222 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 13 Apr 2023 Partial Maladministration Sovereign Living Limited (202204942) Case 202204942 · Managing Relations The complaint is about: The length of time it took the landlord to provide the management pack required for the … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 6 Apr 2023 Partial Maladministration Paragon Asra Housing Limited (202112236) Case 202112236 · Estate Management REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202205585) Case 202205585 · Financial The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate … 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 Partial Maladministration GreenSquareAccord Limited (202110891) Case 202110891 · Estate Management The resident complained about: How the landlord handled concerns he raised about repairs to: 31 Mar 2023 Partial Maladministration Home Group Limited (202126796) Case 202126796 · Financial The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202202467) Case 202202467 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202210209) Case 202210209 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that … 31 Mar 2023 Partial Maladministration The Riverside Group Limited (202206444) Case 202206444 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling. 30 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202122624) Case 202122624 · Estate Management The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal … 30 Mar 2023 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202128513) Case 202128513 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping. 30 Mar 2023 Partial Maladministration The Riverside Group Limited (202111905) Case 202111905 · Financial The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202009248) Case 202009248 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202125476) Case 202125476 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. … 30 Mar 2023 Partial Maladministration Whitefriars Housing Group Limited (202006631) Case 202006631 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Mar 2023 Partial Maladministration Yorkshire Housing Limited (201913281) Case 201913281 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. … 28 Mar 2023 Partial Maladministration Beyond Housing Limited (202122510) Case 202122510 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint. 28 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202123152) Case 202123152 · ASB/Abuse/Nuisance The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint. 28 Mar 2023 Partial Maladministration East Midlands Housing Group Limited (202119605) Case 202119605 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length … 27 Mar 2023 Partial Maladministration Guinness Housing Association Limited (202201117) Case 202201117 · Managing Relations The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated … 27 Mar 2023 Partial Maladministration Paragon Asra Housing Limited (201816234) Case 201816234 · Managing Relations The complaint relates to the landlord’s handling of a request for disclosure of CCTV footage. This Service has also considered … 22 Mar 2023 Partial Maladministration Sovereign Housing Association Limited (202206099) Case 202206099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of … 22 Mar 2023 Partial Maladministration Stonewater Limited (202214785) Case 202214785 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling. 21 Mar 2023 Partial Maladministration Thames Valley Housing Association Limited (202128369) Case 202128369 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable … 20 Mar 2023 Partial Maladministration Broadland Housing Association Limited (202112894) Case 202112894 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. … 20 Mar 2023 Partial Maladministration Home Group Limited (202114545) Case 202114545 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related … 17 Mar 2023 Partial Maladministration Onward Homes Limited (202201976) Case 202201976 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response … 13 Mar 2023 Partial Maladministration Connect Housing Association Limited (202113795) Case 202113795 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. …