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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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6 Jun 2023 Partial Maladministration The Guinness Partnership Limited (202215678) Case 202215678 · Estate Management The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated … 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 1 Jun 2023 Partial Maladministration Stonewater Limited (202122462) Case 202122462 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out … 31 May 2023 Partial Maladministration Abri Group Limited (202204958) Case 202204958 · ASB/Abuse/Nuisance REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2023 Partial Maladministration Believe Housing Limited (202123552) Case 202123552 · Financial The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window … 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 31 May 2023 Partial Maladministration Paragon Asra Housing Limited (202213982) Case 202213982 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint … 31 May 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202106895) Case 202106895 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of … 30 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202210765) Case 202210765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint. 30 May 2023 Partial Maladministration Clarion Housing Association Limited (202206490) Case 202206490 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to … 30 May 2023 Partial Maladministration GreenSquareAccord Limited (202105733) Case 202105733 · Managing Relations The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the … 30 May 2023 Partial Maladministration Longhurst Group Limited (202214060) Case 202214060 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused. 26 May 2023 Partial Maladministration LiveWest Homes Limited (202111179) Case 202111179 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s … 26 May 2023 Partial Maladministration Places for People Group Limited (202010595) Case 202010595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 26 May 2023 Partial Maladministration Sovereign Housing Association Limited (202110562) Case 202110562 · ASB/Abuse/Nuisance This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint. 26 May 2023 Partial Maladministration Sovereign Network Homes (202116990) Case 202116990 · Estate Management REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 25 May 2023 Partial Maladministration Accent Housing Limited (202114730) Case 202114730 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 25 May 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202213680) Case 202213680 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused. 24 May 2023 Partial Maladministration Orbit Housing Association Limited (202016279) Case 202016279 · Financial The complaint is about the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s … 24 May 2023 Partial Maladministration Southern Housing Group Limited (202014681) Case 202014681 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. … 22 May 2023 Partial Maladministration Hyde Housing Association Limited (202127631) Case 202127631 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin … 22 May 2023 Partial Maladministration One Manchester Limited (202210052) Case 202210052 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 19 May 2023 Partial Maladministration Yorkshire Housing Limited (202117040) Case 202117040 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to … 18 May 2023 Partial Maladministration Walsall Housing Group Limited (201903432) Case 201903432 · Managing Relations The complaint is about: 17 May 2023 Partial Maladministration Longhurst Group Limited (202203392) Case 202203392 · Estate Management The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works … 16 May 2023 Partial Maladministration One Housing Group Limited (202204783) Case 202204783 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing … 16 May 2023 Partial Maladministration Six Town Housing Limited (202116692) Case 202116692 · Managing Relations This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response … 16 May 2023 Partial Maladministration Trident Housing Association Limited (202013105) Case 202013105 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated … 15 May 2023 Partial Maladministration Abri Group Limited (202221296) Case 202221296 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints. 15 May 2023 Partial Maladministration Bromford Housing Group Limited (202126174) Case 202126174 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint … 15 May 2023 Partial Maladministration Irwell Valley Housing Association Limited (202124091) Case 202124091 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the … 15 May 2023 Partial Maladministration Wandle Housing Association Limited (202200752) Case 202200752 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202114854) Case 202114854 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202123998) Case 202123998 · Financial This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated … 12 May 2023 Partial Maladministration Greatwell Homes Limited (202107843) Case 202107843 · Moving/Buying/Selling Home REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 May 2023 Partial Maladministration Home Group Limited (202109458) Case 202109458 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a … 11 May 2023 Partial Maladministration Paragon Asra Housing Limited (202203220) Case 202203220 · Managing Relations The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the … 10 May 2023 Partial Maladministration Clarion Housing Association Limited (202202401) Case 202202401 · Managing Relations This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of … 10 May 2023 Partial Maladministration Homes Plus Limited (202128413) Case 202128413 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of … 10 May 2023 Partial Maladministration Paragon Asra Housing Limited (202218804) Case 202218804 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 3 May 2023 Partial Maladministration Clarion Housing Association Limited (202113563) Case 202113563 · Managing Relations The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer … 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from …