Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

Most recent first
4 Jul 2023 Partial Maladministration Cornwall Housing Limited (202204685) Case 202204685 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling. 3 Jul 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202208244) Case 202208244 · Managing Relations The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint. 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202207964) Case 202207964 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the … 30 Jun 2023 Partial Maladministration Curo Places Limited (202118805) Case 202118805 · Estate Management The complaint is about: The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request … 30 Jun 2023 Partial Maladministration Flagship Housing Group Limited (202207360) Case 202207360 · ASB/Abuse/Nuisance REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Longhurst Group Limited (202207920) Case 202207920 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint. 30 Jun 2023 Partial Maladministration Southern Housing Group Limited (202201579) Case 202201579 · ASB/Abuse/Nuisance REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Stonewater Limited (202126957) Case 202126957 · Financial The complaint is about the landlord’s: response to the resident’s: Subject Access Request (SAR); concerns about her service charge; concerns … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202122709) Case 202122709 · Managing Relations The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access … 29 Jun 2023 Partial Maladministration Aster Group Limited (202222222) Case 202222222 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling. 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202016549) Case 202016549 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202106834) Case 202106834 · Information and data management REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202114946) Case 202114946 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202206410) Case 202206410 · Managing Relations The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 28 Jun 2023 Partial Maladministration Guinness Housing Association Limited (202121759) Case 202121759 · Managing Relations REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jun 2023 Partial Maladministration Home Group Limited (202118954) Case 202118954 · Estate Management The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Partial Maladministration Lincolnshire Housing Partnership Limited (202118675) Case 202118675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Partial Maladministration Orbit Group Limited (202202744) Case 202202744 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. … 26 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202211617) Case 202211617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint. 26 Jun 2023 Partial Maladministration Richmond Housing Partnership Limited (202112026) Case 202112026 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 Partial Maladministration Torus62 Limited (202109613) Case 202109613 · Managing Relations This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has … 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 20 Jun 2023 Partial Maladministration Connexus Homes Limited (202208950) Case 202208950 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 15 Jun 2023 Partial Maladministration Bromsgrove District Housing Trust Limited (202122741) Case 202122741 · Financial The complaint is about: 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202123938) Case 202123938 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202206079) Case 202206079 · Financial The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation … 13 Jun 2023 Partial Maladministration Platform Housing Group Limited (202125707) Case 202125707 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s … 13 Jun 2023 Partial Maladministration Soho Housing Association Limited (202115216) Case 202115216 · Managing Relations The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint … 10 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125147) Case 202125147 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling. 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 8 Jun 2023 Partial Maladministration Home Group Limited (202111072) Case 202111072 · Financial This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build … 8 Jun 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202217461) Case 202217461 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into … 7 Jun 2023 Partial Maladministration Innisfree Housing Association Limited (202112253) Case 202112253 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s … 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 7 Jun 2023 Partial Maladministration Rochdale Boroughwide Housing Limited (202221843) Case 202221843 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s … 6 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202110482) Case 202110482 · Financial The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages … 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 6 Jun 2023 Partial Maladministration Home Group Limited (202205972) Case 202205972 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint. 6 Jun 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202110576) Case 202110576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated …