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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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29 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202223594) Case 202223594 · Financial The complaint is about the landlord’s management and handling of: Repairs to address a roof leak and damp and mould … 28 Sep 2023 Partial Maladministration Aster Group Limited (202223235) Case 202223235 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the … 28 Sep 2023 Partial Maladministration Hightown Housing Association Limited (202102415) Case 202102415 · Managing Relations The complaint is about: The landlord’s handling of the resident’s repair reports regarding the rear door and leak to the … 28 Sep 2023 Partial Maladministration Incommunities Limited (202104089) Case 202104089 · Estate Management The complaint is about the landlord’s response to: The resident’s request that it fence off the land outside the property … 28 Sep 2023 Partial Maladministration Nehemiah United Churches Housing Association Limited (202222439) Case 202222439 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. The associated … 27 Sep 2023 Partial Maladministration A2Dominion Housing Group Limited (202121164) Case 202121164 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling. 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 27 Sep 2023 Partial Maladministration Origin Housing Limited (202121339) Case 202121339 · Estate Management The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve … 26 Sep 2023 Partial Maladministration The Guinness Partnership Limited (202219858) Case 202219858 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window … 21 Sep 2023 Partial Maladministration Women’s Pioneer Housing Limited (202112905) Case 202112905 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs … 20 Sep 2023 Partial Maladministration ForHousing Limited (202115718) Case 202115718 · Managing Relations The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated … 19 Sep 2023 Partial Maladministration Bromford Housing Group Limited (202128099) Case 202128099 · Managing Relations The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including … 19 Sep 2023 Partial Maladministration Sage Housing Limited (202221052) Case 202221052 · Managing Relations The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request … 18 Sep 2023 Partial Maladministration One Housing Group Limited (202126330) Case 202126330 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s … 18 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202209183) Case 202209183 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed … 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 14 Sep 2023 Partial Maladministration Stonewater Limited (202116666) Case 202116666 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s … 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 11 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202203572) Case 202203572 · Managing Relations The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s … 7 Sep 2023 Partial Maladministration Home Group Limited (202203099) Case 202203099 · Managing Relations The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the … 6 Sep 2023 Partial Maladministration Equity Housing Group Limited (202015743) Case 202015743 · Financial The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges and levels of … 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Partial Maladministration Regenda Limited (202113848) Case 202113848 · Managing Relations The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice. Handling … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Aster Group Limited (202115659) Case 202115659 · Estate Management The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202121460) Case 202121460 · Estate Management The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202215369) Case 202215369 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Partial Maladministration One Manchester Limited (201910630) Case 201910630 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 30 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202114993) Case 202114993 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s … 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 29 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202207660) Case 202207660 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the service … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 25 Aug 2023 Partial Maladministration Leeds Jewish Housing Association Limited (202012647) Case 202012647 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; … 25 Aug 2023 Partial Maladministration Platform Housing Group Limited (202124990) Case 202124990 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and antisocial behaviour by neighbours; The … 22 Aug 2023 Partial Maladministration Paradigm Housing Group Limited (202116807) Case 202116807 · ASB/Abuse/Nuisance The complaint is about: 22 Aug 2023 Partial Maladministration The Riverside Group Limited (202223877) Case 202223877 · Financial The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of … 18 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202201622) Case 202201622 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related … 17 Aug 2023 Partial Maladministration Southern Housing Group Limited (202123627) Case 202123627 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling. 16 Aug 2023 Partial Maladministration One Manchester Limited (202208031) Case 202208031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request … 15 Aug 2023 Partial Maladministration Midland Heart Limited (202214454) Case 202214454 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to end the resident’s licence. Handling of the resident’s previous compensation payment. Handling …