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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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24 Nov 2023 Partial Maladministration Yorkshire Housing Limited (202126749) Case 202126749 · Financial The complaint is about the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the … 23 Nov 2023 Partial Maladministration Orbit Group Limited (202125495) Case 202125495 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern … 17 Nov 2023 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202200500) Case 202200500 · Financial The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request … 17 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202200312) Case 202200312 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 13 Nov 2023 Partial Maladministration Home Group Limited (202209670) Case 202209670 · Managing Relations The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to … 13 Nov 2023 Partial Maladministration Moat Homes Limited (202118354) Case 202118354 · ASB/Abuse/Nuisance The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration GreenSquareAccord Limited (202209533) Case 202209533 · Financial The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 10 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202216904) Case 202216904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident … 6 Nov 2023 Partial Maladministration Your Housing Limited (202207446) Case 202207446 · Estate Management The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint. 2 Nov 2023 Partial Maladministration Onward Homes Limited (202224533) Case 202224533 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s. Request for information regarding asbestos in her property and the … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202226981) Case 202226981 · Health and Safety (inc. building safety) The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her property. The resident’s … 31 Oct 2023 Partial Maladministration Midland Heart Limited (202228118) Case 202228118 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling. 31 Oct 2023 Partial Maladministration Richmond Housing Partnership Limited (202126432) Case 202126432 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The lack of a designated parking space. The … 31 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202127772) Case 202127772 · Estate Management The complaint is about: The landlord's handling of the resident's service charge account and request for service charge breakdowns. The … 30 Oct 2023 Partial Maladministration Southern Housing Group Limited (202201095) Case 202201095 · Managing Relations The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of … 27 Oct 2023 Partial Maladministration Aster Group Limited (202228755) Case 202228755 · Managing Relations REPORT COMPLAINT 202228755 Aster Group Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 Partial Maladministration Flagship Housing Group Limited (202200146) Case 202200146 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour. The resident’s request for a property move. … 27 Oct 2023 Partial Maladministration Orbit Group Limited (202203675) Case 202203675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required in the property including cold floors, … 27 Oct 2023 Partial Maladministration Places for People Group Limited (202205664) Case 202205664 · Managing Relations The resident’s complaint is about the landlord’s handling of: 26 Oct 2023 Partial Maladministration Aspire Housing Limited (202224728) Case 202224728 · Financial The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the former property. The landlord’s … 24 Oct 2023 Partial Maladministration Hyde Housing Association Limited (202101398) Case 202101398 · Moving/Buying/Selling Home The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202105436) Case 202105436 · Managing Relations The complaint is about the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the resident’s decant. … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202215358) Case 202215358 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The associated formal complaint. 23 Oct 2023 Partial Maladministration Curo Places Limited (202220980) Case 202220980 · Estate Management The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden. complaints handling. 23 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202210779) Case 202210779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and … 20 Oct 2023 Partial Maladministration A2Dominion Housing Group Limited (202201569) Case 202201569 · Financial The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; … 18 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202118752) Case 202118752 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling. 18 Oct 2023 Partial Maladministration The Riverside Group Limited (202012645) Case 202012645 · ASB/Abuse/Nuisance The landlord’s response to reports of noise from a neighbour’s Air Source Heat Pump (ASHP). Reports of no hot water … 17 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202127661) Case 202127661 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Related complaint 17 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202216536) Case 202216536 · Information and data management The complaint is about the landlord’s: Handling of, and communication about, the repairs at the property. Response to the resident’s … 16 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202204839) Case 202204839 · Estate Management The complaint is about the landlord’s response to: 12 Oct 2023 Partial Maladministration Advance Housing and Support Limited (202207347) Case 202207347 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s: Concerns about the servicing of the boiler. Concerns that the … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 9 Oct 2023 Partial Maladministration Golding Homes Limited (202211641) Case 202211641 · Managing Relations This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of … 6 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202119820) Case 202119820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against … 6 Oct 2023 Partial Maladministration First Choice Homes Oldham Limited (202104917) Case 202104917 · Financial The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of … 6 Oct 2023 Partial Maladministration Moat Homes Limited (202123201) Case 202123201 · Financial The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 4 Oct 2023 Partial Maladministration Incommunities Limited (202118294) Case 202118294 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to … 2 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202015280) Case 202015280 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. … 30 Sep 2023 Partial Maladministration GreenSquareAccord Limited (202206981) Case 202206981 · Managing Relations The complaint is about the landlord’s handling of: the resident's request for replacement windows; and the subsequent complaint. 30 Sep 2023 Partial Maladministration LiveWest Homes Limited (202221350) Case 202221350 · Managing Relations REPORT COMPLAINT 202221350 LiveWest Homes Limited 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Sep 2023 Partial Maladministration Gateway Housing Association Limited (202214087) Case 202214087 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications … 29 Sep 2023 Partial Maladministration One Vision Housing Limited (202124096) Case 202124096 · Managing Relations This complaint is about the landlord’s handling of: Letting the property with an adapted bathroom. The resident’s reports of an … 29 Sep 2023 Partial Maladministration Onward Homes Limited (202117573) Case 202117573 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s requests for information about a charge on the land registry …