Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

Most recent first
20 Dec 2023 Partial Maladministration One Housing Group Limited (202201421) Case 202201421 · Managing Relations The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint. 20 Dec 2023 Partial Maladministration Platform Housing Group Limited (202128262) Case 202128262 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The … 19 Dec 2023 Partial Maladministration Beyond Housing Limited (202207575) Case 202207575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports of noise nuisance. … 19 Dec 2023 Partial Maladministration Stonewater Limited (202210100) Case 202210100 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy. The landlord’s handling of the … 18 Dec 2023 Partial Maladministration East Midlands Housing Group Limited (202200340) Case 202200340 · Moving/Buying/Selling Home The complaint is about: Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The … 18 Dec 2023 Partial Maladministration Stonewater Limited (202115757) Case 202115757 · Information and data management REPORT COMPLAINT 202115757 Stonewater Limited 18 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Dec 2023 Partial Maladministration Home Group Limited (202203465) Case 202203465 · Financial This complaint is about: The level of compensation offered by the landlord following a wide range of repair, cleaning, communication, … 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 14 Dec 2023 Partial Maladministration Your Housing Limited (202207068) Case 202207068 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of leaks in the property. The residents decant and … 12 Dec 2023 Partial Maladministration Chelmer Housing Partnership Limited (202201298) Case 202201298 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report about the conduct of an employee. Report that the … 12 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202007763) Case 202007763 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Bathroom wall cracks, flaking paint and replacement of … 12 Dec 2023 Partial Maladministration Golding Homes Limited (202206194) Case 202206194 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of overflowing gutters. Response to the resident’s reports of … 11 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202118686) Case 202118686 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property when it was … 11 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202127257) Case 202127257 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of smoke ingress to her property. response to the … 8 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202121443) Case 202121443 · Estate Management The complaint is about the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks … 8 Dec 2023 Partial Maladministration Paragon Asra Housing Limited (202205137) Case 202205137 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen following a leak from the property located … 7 Dec 2023 Partial Maladministration Estuary Housing Association Limited (202205214) Case 202205214 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps … 7 Dec 2023 Partial Maladministration Platform Housing Group Limited (202118249) Case 202118249 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The … 6 Dec 2023 Partial Maladministration LiveWest Homes Limited (202120571) Case 202120571 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has also considered the landlord’s … 4 Dec 2023 Partial Maladministration Incommunities Limited (202207367) Case 202207367 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Neighbours littering. A fence needing repair. Issues with … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 1 Dec 2023 Partial Maladministration Longhurst Group Limited (202124154) Case 202124154 · Information and data management The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202125633) Case 202125633 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to … 30 Nov 2023 Partial Maladministration Cottsway Housing Association Limited (202123463) Case 202123463 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Partial Maladministration LiveWest Homes Limited (202227289) Case 202227289 · Managing Relations The complaint is about: 30 Nov 2023 Partial Maladministration Moat Homes Limited (202202483) Case 202202483 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time … 30 Nov 2023 Partial Maladministration Onward Homes Limited (202128639) Case 202128639 · Estate Management The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The … 30 Nov 2023 Partial Maladministration Salix Homes Limited (202227281) Case 202227281 · Managing Relations The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. … 30 Nov 2023 Partial Maladministration Westward Housing Group Limited (202212521) Case 202212521 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water … 29 Nov 2023 Partial Maladministration Bolton at Home Limited (202128095) Case 202128095 · Managing Relations The complaint is about the landlord’s: Handling of repairs including damp and mould throughout the resident’s property. Response to the … 29 Nov 2023 Partial Maladministration Cobalt Housing Limited (202121650) Case 202121650 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of racial anti-social behaviour (‘ASB’) from her neighbours. the … 29 Nov 2023 Partial Maladministration Curo Places Limited (202208607) Case 202208607 · Managing Relations The complaint is about the landlord’s handling of: the repairs to the guttering the subsequent complaint. 29 Nov 2023 Partial Maladministration One Housing Group Limited (202204964) Case 202204964 · ASB/Abuse/Nuisance This is about the landlord’s response to the resident’s reports of: Communal repairs. A notice put up by a member … 29 Nov 2023 Partial Maladministration Paradigm Housing Group Limited (202210991) Case 202210991 · ASB/Abuse/Nuisance The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s response … 29 Nov 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202213027) Case 202213027 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property … 28 Nov 2023 Partial Maladministration Freebridge Community Housing Limited (202220143) Case 202220143 · Managing Relations The complaint is about the landlord's handling of the resident's concerns about works following a mutual exchange. The Ombudsman has … 28 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202115290) Case 202115290 · Managing Relations This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling … 27 Nov 2023 Partial Maladministration Irwell Valley Housing Association Limited (202206371) Case 202206371 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The … 27 Nov 2023 Partial Maladministration Longhurst Group Limited (202112139) Case 202112139 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports … 27 Nov 2023 Partial Maladministration Ongo Homes Limited (202209377) Case 202209377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The condition of the property when it was let. The resident’s report … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 24 Nov 2023 Partial Maladministration Home Group Limited (202125902) Case 202125902 · Financial This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s … 24 Nov 2023 Partial Maladministration Homes Plus Limited (202208259) Case 202208259 · Health and Safety (inc. building safety) The complaint is about: the condition of the property when let; the landlord’s handling of repairs after the resident moved … 24 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202200699) Case 202200699 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation … 24 Nov 2023 Partial Maladministration Ongo Homes Limited (202212483) Case 202212483 · Managing Relations This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. … 24 Nov 2023 Partial Maladministration Places for People Group Limited (202201611) Case 202201611 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 24 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202203209) Case 202203209 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been …