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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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30 Jan 2024 Partial Maladministration GreenSquareAccord Limited (202306233) Case 202306233 · Managing Relations The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202125527) Case 202125527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202210335) Case 202210335 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman … 30 Jan 2024 Partial Maladministration Regenda Limited (202210503) Case 202210503 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a broken boiler including no heating and no … 29 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202127420) Case 202127420 · Managing Relations The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and … 29 Jan 2024 Partial Maladministration Home Group Limited (202208660) Case 202208660 · ASB/Abuse/Nuisance REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2024 Partial Maladministration Homes Plus Limited (202215123) Case 202215123 · Managing Relations The complaint is about: The condition of the property at the start of the resident’s tenancy, and how the subsequent … 28 Jan 2024 Partial Maladministration Beyond Housing Limited (202208513) Case 202208513 · Managing Relations The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman … 26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Partial Maladministration One Vision Housing Limited (202213117) Case 202213117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 24 Jan 2024 Partial Maladministration Worthing Homes Limited (202123822) Case 202123822 · Managing Relations The complaint is about the landlord’s handling of: the repairs at the property; the resident’s request for a shower that … 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 Partial Maladministration Plus Dane Housing Limited (202108997) Case 202108997 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning … 16 Jan 2024 Partial Maladministration Stonewater Limited (202204943) Case 202204943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 15 Jan 2024 Partial Maladministration Regenda Limited (202209783) Case 202209783 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling. 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 12 Jan 2024 Partial Maladministration Karbon Homes Limited (202203262) Case 202203262 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the … 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 8 Jan 2024 Partial Maladministration Moat Homes Limited (202205388) Case 202205388 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 4 Jan 2024 Partial Maladministration ForHousing Limited (202210641) Case 202210641 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 22 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202208979) Case 202208979 · Managing Relations The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s … 21 Dec 2023 Partial Maladministration Freebridge Community Housing Limited (202210458) Case 202210458 · Financial The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on the estate. … 21 Dec 2023 Partial Maladministration One Manchester Limited (202119707) Case 202119707 · Managing Relations The complaint is about: The landlord’s handling of repairs. The landlord’s handling of pest control reports. The landlord’s handling of … 21 Dec 2023 Partial Maladministration Stockport Homes Limited (202208908) Case 202208908 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of repairs. Decision to charge the resident for communal wi-fi. Handling of the resident’s … 21 Dec 2023 Partial Maladministration The Guinness Partnership Limited (202104280) Case 202104280 · Managing Relations The complaint is about the landlord's handling of: The kitchen replacement works. The resident’s reports of damaged flooring. The resident’s … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202116243) Case 202116243 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s; Handling of the resident’s request for an LGBTQ+ staff member as a point of … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202201471) Case 202201471 · Managing Relations The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen … 20 Dec 2023 Partial Maladministration Beyond Housing Limited (202212624) Case 202212624 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her living room. The … 20 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202215839) Case 202215839 · Managing Relations The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint. 20 Dec 2023 Partial Maladministration Longhurst Group Limited (202220643) Case 202220643 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling …