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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "trust" × Outcome: Partial_Maladministration ×

Showing 660 of 16,595 decisions matching "trust"

Decisions

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30 Sep 2025 Partial Maladministration Peabody Trust (202527031) Case 202527031 · Managing Relations The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling. 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 25 Sep 2025 Partial Maladministration Peabody Trust (202446462) Case 202446462 · Managing Relations REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Sep 2025 Partial Maladministration Peabody Trust (202330474) Case 202330474 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The … 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 18 Sep 2025 Partial Maladministration Peabody Trust (202425849) Case 202425849 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 8 Sep 2025 Partial Maladministration Peabody Trust (202420640) Case 202420640 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s … 5 Sep 2025 Partial Maladministration Peabody Trust (202421550) Case 202421550 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, … 5 Sep 2025 Partial Maladministration Peabody Trust (202421708) Case 202421708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea … 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 29 Aug 2025 Partial Maladministration Peabody Trust (202424687) Case 202424687 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint. 29 Aug 2025 Partial Maladministration Peabody Trust (202443795) Case 202443795 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation … 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 27 Aug 2025 Partial Maladministration Peabody Trust (202400092) Case 202400092 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 26 Aug 2025 Partial Maladministration Peabody Trust (202225069) Case 202225069 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the … 22 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202220464) Case 202220464 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint. 22 Aug 2025 Partial Maladministration Peabody Trust (202419837) Case 202419837 · Managing Relations The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of … 20 Aug 2025 Partial Maladministration Peabody Trust (202421775) Case 202421775 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint … 20 Aug 2025 Partial Maladministration Peabody Trust (202444304) Case 202444304 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 15 Aug 2025 Partial Maladministration Watford Community Housing Trust (202428513) Case 202428513 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202341288) Case 202341288 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202343946) Case 202343946 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. … 6 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202201125) Case 202201125 · Information and data management The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202315804) Case 202315804 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202344680) Case 202344680 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202441956) Case 202441956 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Partial Maladministration Peabody Trust (202445927) Case 202445927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 28 Jul 2025 Partial Maladministration The Extracare Charitable Trust (202415163) Case 202415163 · Managing Relations This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint. 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated …