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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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30 Oct 2025 Partial Maladministration Brighton and Hove City Council (202441528) Case 202441528 · Local Authority / ALMO or TMO Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 30 Oct 2025 Partial Maladministration City of Wolverhampton Council (202332042) Case 202332042 · Local Authority / ALMO or TMO Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Darlington Borough Council (202411824) Case 202411824 · Managing Relations Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Manchester City Council (202343802) Case 202343802 · Managing Relations Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Dacorum Borough Council (202207644) Case 202207644 · Enquiry stage Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration Lancaster City Council (202342337) Case 202342337 · Local Authority / ALMO or TMO Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Partial Maladministration South Tyneside Council (202343834) Case 202343834 · Local Authority / ALMO or TMO Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Oct 2025 Partial Maladministration City of Westminster Council (202334579) Case 202334579 · Local Authority / ALMO or TMO Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Partial Maladministration Southwark Council (202411974) Case 202411974 · Local Authority / ALMO or TMO Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Partial Maladministration Kingston upon Hull City Council (202424167) Case 202424167 · Local Authority / ALMO or TMO Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Partial Maladministration Southwark Council (202231578) Case 202231578 · ASB/Abuse/Nuisance Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 22 Oct 2025 Partial Maladministration City of Westminster Council (202427875) Case 202427875 · Local Authority / ALMO or TMO Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Leeds City Council (202433052) Case 202433052 · Local Authority / ALMO or TMO Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 … 21 Oct 2025 Partial Maladministration Haringey London Borough Council (202427762) Case 202427762 · Local Authority / ALMO or TMO The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint. 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331953) Case 202331953 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, … 9 Oct 2025 Partial Maladministration City of Westminster Council (202346824) Case 202346824 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint. 9 Oct 2025 Partial Maladministration City of Wolverhampton Council (202327282) Case 202327282 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration Leeds City Council (202336214) Case 202336214 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy … 30 Sep 2025 Partial Maladministration Lewes District Council (202338493) Case 202338493 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 29 Sep 2025 Partial Maladministration Arun District Council (202441445) Case 202441445 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint. 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 24 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202402166) Case 202402166 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of … 23 Sep 2025 Partial Maladministration Oxford City Council (202404375) Case 202404375 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 11 Sep 2025 Partial Maladministration Norwich City Council (202421372) Case 202421372 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage … 10 Sep 2025 Partial Maladministration City of Westminster Council (202422062) Case 202422062 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation … 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the …