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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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28 Feb 2024 Partial Maladministration Soho Housing Association Limited (202121347) Case 202121347 · Managing Relations The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to … 28 Feb 2024 Partial Maladministration The Riverside Group Limited (202231255) Case 202231255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 Feb 2024 Partial Maladministration Thirteen Housing Group Limited (202117526) Case 202117526 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to … 28 Feb 2024 Partial Maladministration Yorkshire Housing Limited (202218179) Case 202218179 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The resident’s … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202126531) Case 202126531 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202218155) Case 202218155 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. … 27 Feb 2024 Partial Maladministration Incommunities Limited (202219765) Case 202219765 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of … 27 Feb 2024 Partial Maladministration Midland Heart Limited (202121105) Case 202121105 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical … 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202209749) Case 202209749 · Managing Relations The complaint is about the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing. … 23 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202213946) Case 202213946 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of mould; Handling of recommended aids and adaptations; Response … 22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 22 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202219666) Case 202219666 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues … 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 19 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202126890) Case 202126890 · Financial The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint. 16 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202101603) Case 202101603 · Managing Relations The complaint is about the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman … 16 Feb 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202210184) Case 202210184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman … 15 Feb 2024 Partial Maladministration Places for People Group Limited (202122848) Case 202122848 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Feb 2024 Partial Maladministration Six Town Housing Limited (202208139) Case 202208139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s … 14 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204008) Case 202204008 · Managing Relations The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 13 Feb 2024 Partial Maladministration Hexagon Housing Association Limited (202215739) Case 202215739 · Information and data management The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be … 13 Feb 2024 Partial Maladministration LiveWest Homes Limited (202214339) Case 202214339 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Partial Maladministration Onward Homes Limited (202217152) Case 202217152 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s … 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Partial Maladministration Home Group Limited (202216840) Case 202216840 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal … 6 Feb 2024 Partial Maladministration Vivid Housing Limited (202225825) Case 202225825 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has … 5 Feb 2024 Partial Maladministration Home Group Limited (202222915) Case 202222915 · Estate Management The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about … 31 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202126948) Case 202126948 · Financial The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress … 31 Jan 2024 Partial Maladministration Eastlight Community Homes Limited (202209342) Case 202209342 · Estate Management The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including … 31 Jan 2024 Partial Maladministration Midland Heart Limited (202218273) Case 202218273 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the … 31 Jan 2024 Partial Maladministration Onward Homes Limited (202220340) Case 202220340 · Financial The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, … 31 Jan 2024 Partial Maladministration Orbit Group Limited (202214098) Case 202214098 · Financial The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s … 31 Jan 2024 Partial Maladministration Paradigm Housing Group Limited (202225687) Case 202225687 · Financial The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202116273) Case 202116273 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202210685) Case 202210685 · Estate Management REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2024 Partial Maladministration Six Town Housing Limited (202208613) Case 202208613 · Managing Relations The complaint is about the landlord’s response to the resident about: a request for support with her energy supplier. the … 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 31 Jan 2024 Partial Maladministration Vivid Housing Limited (202215308) Case 202215308 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance … 31 Jan 2024 Partial Maladministration Your Housing Group Limited (202214825) Case 202214825 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the resident’s various … 30 Jan 2024 Partial Maladministration A2Dominion Housing Group Limited (202207859) Case 202207859 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s decision not to decant … 30 Jan 2024 Partial Maladministration Aster Group Limited (202216313) Case 202216313 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of … 30 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202216339) Case 202216339 · Managing Relations The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s …