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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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3 Apr 2024 Partial Maladministration Cottsway Housing Association Limited (202209529) Case 202209529 · Financial The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling. 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Partial Maladministration Curo Places Limited (202211408) Case 202211408 · ASB/Abuse/Nuisance The complaint is about: The landlord sharing information with the resident’s advocate. The appropriateness of the landlord’s offer of a … 28 Mar 2024 Partial Maladministration Hexagon Housing Association Limited (202112592) Case 202112592 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202209334) Case 202209334 · Estate Management The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Partial Maladministration Plus Dane Housing Limited (202234243) Case 202234243 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB. … 28 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202221331) Case 202221331 · Financial The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the … 28 Mar 2024 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202210032) Case 202210032 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint … 27 Mar 2024 Partial Maladministration Grand Union Housing Group Limited (202220883) Case 202220883 · Financial The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter … 27 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202214094) Case 202214094 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The … 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 22 Mar 2024 Partial Maladministration A2Dominion Housing Group Limited (202303578) Case 202303578 · Estate Management The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Livin Housing Limited (202121611) Case 202121611 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Partial Maladministration Bromford Housing Group Limited (202216722) Case 202216722 · Information and data management The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including … 18 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202200595) Case 202200595 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 15 Mar 2024 Partial Maladministration Thirteen Housing Group Limited (202224339) Case 202224339 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 12 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202302569) Case 202302569 · Estate Management The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and … 11 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202204243) Case 202204243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. … 11 Mar 2024 Partial Maladministration Paradigm Housing Group Limited (202208841) Case 202208841 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. … 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed … 7 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202301923) Case 202301923 · Managing Relations The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the … 6 Mar 2024 Partial Maladministration Wandle Housing Association Limited (202217208) Case 202217208 · Managing Relations The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a … 4 Mar 2024 Partial Maladministration Nottingham City Homes Limited (202121932) Case 202121932 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in … 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202210131) Case 202210131 · Financial The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202219576) Case 202219576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman … 29 Feb 2024 Partial Maladministration Golding Homes Limited (202219616) Case 202219616 · Managing Relations REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Feb 2024 Partial Maladministration Grand Union Housing Group Limited (202205396) Case 202205396 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a … 29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202127492) Case 202127492 · Financial The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports … 29 Feb 2024 Partial Maladministration Portobello Housing Co-operative Limited (202117768) Case 202117768 · ASB/Abuse/Nuisance The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. … 29 Feb 2024 Partial Maladministration Southern Housing Group Limited (202204723) Case 202204723 · Estate Management The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s … 29 Feb 2024 Partial Maladministration Stonewater Limited (202223019) Case 202223019 · Estate Management The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. … 29 Feb 2024 Partial Maladministration The Guinness Partnership Limited (202227530) Case 202227530 · Financial The complaint is about: The landlord's handling of repairs following water ingress. The landlord’s response to the resident's concerns about … 29 Feb 2024 Partial Maladministration The Riverside Group Limited (202221892) Case 202221892 · Financial This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint. 28 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202220769) Case 202220769 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s data in relation to her being identified as the complainant … 28 Feb 2024 Partial Maladministration East Midlands Housing Group Limited (202217915) Case 202217915 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords … 28 Feb 2024 Partial Maladministration One Manchester Limited (202101389) Case 202101389 · Health and Safety (inc. building safety) The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an …