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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions matching "association"

Decisions

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8 Dec 2021 Partial Maladministration Derwent Community Housing Association Limited (202010496) Case 202010496 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling. 8 Dec 2021 Partial Maladministration Lambeth and Southwark Housing Association Limited (202000920) Case 202000920 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the … 8 Dec 2021 Partial Maladministration Sanctuary Housing Association (202104457) Case 202104457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's … 6 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202016709) Case 202016709 · Financial REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016889) Case 202016889 · ASB/Abuse/Nuisance NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: … 25 Nov 2021 Partial Maladministration Derwent Housing Association Limited (202010657) Case 202010657 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. … 24 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016907) Case 202016907 · Health and Safety (inc. building safety) The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at … 23 Nov 2021 Partial Maladministration Trident Housing Association Limited (202109500) Case 202109500 · Financial The complaint is about: The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The … 22 Nov 2021 Partial Maladministration Sovereign Housing Association Limited (202014664) Case 202014664 · Estate Management This complaint is about: The level and reasonableness of the resident’s service charges. The landlord’s handling of the resident’s concerns … 16 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202107040) Case 202107040 · Managing Relations The complaint is about: 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a … 22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 20 Oct 2021 Partial Maladministration Elim Housing Association Limited (201809906) Case 201809906 · ASB/Abuse/Nuisance This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; … 19 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202011935) Case 202011935 · Financial The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident … 18 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202100430) Case 202100430 · Managing Relations The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. … 8 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202101750) Case 202101750 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports … 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202006592) Case 202006592 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202012406) Case 202012406 · Managing Relations The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling. 30 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202005388) Case 202005388 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling. 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 21 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202007157) Case 202007157 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint … 16 Sep 2021 Partial Maladministration Arcon Housing Association Limited (202001719) Case 202001719 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 16 Sep 2021 Partial Maladministration Thames Valley Housing Association Limited (202013361) Case 202013361 · Managing Relations The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling. 10 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202001457) Case 202001457 · Financial The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about … 31 Aug 2021 Partial Maladministration Nottingham Community Housing Association Limited (201905934) Case 201905934 · Estate Management The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202010332) Case 202010332 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202015725) Case 202015725 · Financial The complaint is about the landlord’s response to the resident’s reports about: 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling. 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 19 Aug 2021 Partial Maladministration Guinness Housing Association Limited (202103874) Case 202103874 · Managing Relations REPORT COMPLAINT 202103874 Guinness Housing Association Limited 19 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202017292) Case 202017292 · Managing Relations REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 10 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202007620) Case 202007620 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type … 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 12 Jul 2021 Partial Maladministration Sovereign Housing Association Limited (202005862) Case 202005862 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about … 9 Jul 2021 Partial Maladministration Habinteg Housing Association Limited (201910893) Case 201910893 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 5 Jul 2021 Partial Maladministration Trident Housing Association Limited (202002463) Case 202002463 · Financial The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse … 30 Jun 2021 Partial Maladministration Community Gateway Association Limited (202006096) Case 202006096 · ASB/Abuse/Nuisance The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without … 30 Jun 2021 Partial Maladministration Habinteg Housing Association Limited (202016207) Case 202016207 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to … 28 Jun 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014644) Case 202014644 · Estate Management The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s … 25 Jun 2021 Partial Maladministration Thames Valley Housing Association Limited (202010454) Case 202010454 · Estate Management REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The …