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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 15 May 2024 Partial Maladministration Home Group Limited (202115852) Case 202115852 · Managing Relations REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 May 2024 Partial Maladministration Platform Housing Group Limited (202305172) Case 202305172 · Estate Management This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block … 14 May 2024 Partial Maladministration The Guinness Partnership Limited (202222516) Case 202222516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Platform Housing Group Limited (202226057) Case 202226057 · Financial The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. … 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 7 May 2024 Partial Maladministration Paragon Asra Housing Limited (202304553) Case 202304553 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. … 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202202116) Case 202202116 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Partial Maladministration Together Housing Association Limited (202206695) Case 202206695 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 25 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202300341) Case 202300341 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her … 25 Apr 2024 Partial Maladministration The Riverside Group Limited (202223926) Case 202223926 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace … 24 Apr 2024 Partial Maladministration Moat Homes Limited (202311616) Case 202311616 · Health and Safety (inc. building safety) The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated … 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the … 23 Apr 2024 Partial Maladministration Beyond Housing Limited (202304137) Case 202304137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s … 23 Apr 2024 Partial Maladministration Hightown Housing Association Limited (202233841) Case 202233841 · Managing Relations The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The … 23 Apr 2024 Partial Maladministration Stonewater Limited (202214746) Case 202214746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the immersion heater. Associated complaint. 22 Apr 2024 Partial Maladministration Affordable Housing Communities Limited (202216923) Case 202216923 · Financial The complaint is about: The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase. 22 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202202278) Case 202202278 · Financial The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of … 22 Apr 2024 Partial Maladministration The Riverside Group Limited (202218341) Case 202218341 · Managing Relations The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns … 19 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202215585) Case 202215585 · Financial The complaint is about the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of … 18 Apr 2024 Partial Maladministration Stonewater Limited (202214298) Case 202214298 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint. 18 Apr 2024 Partial Maladministration Wandle Housing Association Limited (202217802) Case 202217802 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. … 17 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202301032) Case 202301032 · Information and data management The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In … 17 Apr 2024 Partial Maladministration Connexus Homes Limited (202311346) Case 202311346 · Managing Relations The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered … 17 Apr 2024 Partial Maladministration Orbit Group Limited (202215496) Case 202215496 · Managing Relations This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a … 17 Apr 2024 Partial Maladministration Saffron Housing Trust Limited (202215304) Case 202215304 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the … 16 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202308064) Case 202308064 · Estate Management The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s … 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not … 12 Apr 2024 Partial Maladministration Paragon Asra Housing Limited (202303669) Case 202303669 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his: Reports of harassment by his neighbours. Formal complaint. 11 Apr 2024 Partial Maladministration Jigsaw Homes Group Limited (202224401) Case 202224401 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint … 9 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202302046) Case 202302046 · Estate Management The complaint is about: The landlord's handling of repairs to a communal door. The landlord’s complaint handling. 8 Apr 2024 Partial Maladministration Believe Housing Limited (202217781) Case 202217781 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her floor caused by … 5 Apr 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202213614) Case 202213614 · ASB/Abuse/Nuisance The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s … 4 Apr 2024 Partial Maladministration Aster Group Limited (202226132) Case 202226132 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request … 4 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202221921) Case 202221921 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman …