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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202108331) Case 202108331 · Financial The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202014874) Case 202014874 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 28 Mar 2022 Partial Maladministration Hastoe Housing Association Limited (202015774) Case 202015774 · Information and data management The complaint is about: 21 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202102770) Case 202102770 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the … 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data. 4 Mar 2022 Partial Maladministration Sanctuary Housing Association (202101582) Case 202101582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated … 4 Mar 2022 Partial Maladministration Thames Valley Housing Association Limited (202017502) Case 202017502 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated … 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 2 Mar 2022 Partial Maladministration Sanctuary Housing Association (202015737) Case 202015737 · Financial REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202012781) Case 202012781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff conduct. The Ombudsman … 28 Feb 2022 Partial Maladministration Bromford Housing Association Limited (202013537) Case 202013537 · Estate Management REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Feb 2022 Partial Maladministration Hyde Housing Association Limited (202004402) Case 202004402 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould … 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 23 Feb 2022 Partial Maladministration Community Gateway Association Limited (201904880) Case 201904880 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202107138) Case 202107138 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the … 14 Feb 2022 Partial Maladministration Spitalfields Housing Association Limited (202008574) Case 202008574 · Managing Relations The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling. 11 Feb 2022 Partial Maladministration Gateway Housing Association Limited (202105653) Case 202105653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request … 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202016009) Case 202016009 · Financial The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202112638) Case 202112638 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 7 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202117493) Case 202117493 · Managing Relations The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 28 Jan 2022 Partial Maladministration Great Places Housing Association (202118432) Case 202118432 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of … 27 Jan 2022 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538) Case 202001538 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the … 26 Jan 2022 Partial Maladministration Sanctuary Housing Association (202112724) Case 202112724 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112724 Sanctuary Housing Association 26 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2022 Partial Maladministration Thames Valley Housing Association Limited (202005385) Case 202005385 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. … 26 Jan 2022 Partial Maladministration Wandle Housing Association Limited (202004197) Case 202004197 · Estate Management The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at … 25 Jan 2022 Partial Maladministration Guinness Housing Association Limited (202011734) Case 202011734 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas … 22 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202111617) Case 202111617 · Managing Relations The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with … 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint. 20 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202002157) Case 202002157 · Financial This complaint is about the landlord’s decision to apply for an Alternative Payment Agreement (APA) and its response to the … 19 Jan 2022 Partial Maladministration Arhag Housing Association Limited (202100545) Case 202100545 · Moving/Buying/Selling Home The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire … 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 29 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202016194) Case 202016194 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. … 20 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202015995) Case 202015995 · ASB/Abuse/Nuisance The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of … 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (201910195) Case 201910195 · Managing Relations The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202002136) Case 202002136 · Financial The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. … 16 Dec 2021 Partial Maladministration Great Places Housing Association (202001773) Case 202001773 · Financial The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. … 15 Dec 2021 Partial Maladministration Sovereign Housing Association Limited (202007083) Case 202007083 · Managing Relations The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How … 14 Dec 2021 Partial Maladministration Sanctuary Housing Association (202102360) Case 202102360 · Estate Management This complaint is about: 13 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202004945) Case 202004945 · Financial The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an … 10 Dec 2021 Partial Maladministration Hyde Housing Association Limited (202011120) Case 202011120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a … 9 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202100601) Case 202100601 · Managing Relations REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Dec 2021 Partial Maladministration Wandle Housing Association Limited (202016772) Case 202016772 · Financial The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a …