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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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10 Jul 2024 Partial Maladministration Silva Homes Limited (202313847) Case 202313847 · Financial The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal … 9 Jul 2024 Partial Maladministration Midland Heart Limited (202307009) Case 202307009 · Estate Management The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a … 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 28 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202315910) Case 202315910 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold … 28 Jun 2024 Partial Maladministration ForHousing Limited (202306484) Case 202306484 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; … 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 28 Jun 2024 Partial Maladministration Onward Homes Limited (202311474) Case 202311474 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s … 28 Jun 2024 Partial Maladministration Stonewater Limited (202213169) Case 202213169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to … 28 Jun 2024 Partial Maladministration Wakefield And District Housing Limited (202332720) Case 202332720 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 27 Jun 2024 Partial Maladministration Lincolnshire Housing Partnership Limited (202302323) Case 202302323 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The … 26 Jun 2024 Partial Maladministration B3 Living Limited (202227991) Case 202227991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman … 26 Jun 2024 Partial Maladministration Longhurst Group Limited (202227504) Case 202227504 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. … 26 Jun 2024 Partial Maladministration Paradigm Housing Group Limited (202222919) Case 202222919 · Old Complaints Handling categories The complaint is about the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202229264) Case 202229264 · Managing Relations This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 25 Jun 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228087) Case 202228087 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202220624) Case 202220624 · Managing Relations The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint. 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202301476) Case 202301476 · Health and Safety (inc. building safety) The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas … 18 Jun 2024 Partial Maladministration Castles & Coasts Housing Association Limited (202122765) Case 202122765 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns … 18 Jun 2024 Partial Maladministration Stockport Homes Limited (202305080) Case 202305080 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent … 17 Jun 2024 Partial Maladministration Moat Homes Limited (202230042) Case 202230042 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman … 17 Jun 2024 Partial Maladministration The Guinness Partnership Limited (202330416) Case 202330416 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of … 13 Jun 2024 Partial Maladministration Yorkshire Housing Limited (202230441) Case 202230441 · Managing Relations The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at … 6 Jun 2024 Partial Maladministration Vivid Housing Limited (202232798) Case 202232798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint. 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Partial Maladministration Hightown Housing Association Limited (202229801) Case 202229801 · Financial The complaint is about: The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as … 31 May 2024 Partial Maladministration Origin Housing Limited (202303657) Case 202303657 · Financial REPORT COMPLAINT 202303657 Origin Housing Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2024 Partial Maladministration The Guinness Partnership Limited (202307352) Case 202307352 · Managing Relations The complaint is about the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling. 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 Partial Maladministration Vivid Housing Limited (202304389) Case 202304389 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 28 May 2024 Partial Maladministration Clarion Housing Association Limited (202216654) Case 202216654 · Estate Management The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue … 28 May 2024 Partial Maladministration Cobalt Housing Limited (202228902) Case 202228902 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a … 28 May 2024 Partial Maladministration Paragon Asra Housing Limited (202219733) Case 202219733 · Managing Relations This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of … 28 May 2024 Partial Maladministration The Guinness Partnership Limited (202303418) Case 202303418 · Financial REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 May 2024 Partial Maladministration Richmond Housing Partnership Limited (202312125) Case 202312125 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. … 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 20 May 2024 Partial Maladministration Clarion Housing Association Limited (202212505) Case 202212505 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s … 20 May 2024 Partial Maladministration ForHousing Limited (202313858) Case 202313858 · Financial The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti …