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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 16 Aug 2024 Partial Maladministration Longhurst Group Limited (202232306) Case 202232306 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer … 15 Aug 2024 Partial Maladministration East Midlands Housing Group Limited (202223368) Case 202223368 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. … 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202331739) Case 202331739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 9 Aug 2024 Partial Maladministration Stonewater Limited (202305355) Case 202305355 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling. 8 Aug 2024 Partial Maladministration ForHousing Limited (202227888) Case 202227888 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by … 2 Aug 2024 Partial Maladministration Platform Housing Group Limited (202304401) Case 202304401 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to … 31 Jul 2024 Partial Maladministration Bromford Housing Group Limited (202318624) Case 202318624 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. … 31 Jul 2024 Partial Maladministration ForHousing Limited (202209052) Case 202209052 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of … 31 Jul 2024 Partial Maladministration Golding Homes Limited (202224206) Case 202224206 · Managing Relations The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct. 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Paragon Asra Housing Limited (202300957) Case 202300957 · Estate Management The complaint is about the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint handling. 31 Jul 2024 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202228384) Case 202228384 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance … 31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202309219) Case 202309219 · Information and data management The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202314087) Case 202314087 · Financial The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated … 30 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202226999) Case 202226999 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2024 Partial Maladministration Moat Homes Limited (202331887) Case 202331887 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the … 30 Jul 2024 Partial Maladministration Onward Homes Limited (202335241) Case 202335241 · Managing Relations The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of … 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 30 Jul 2024 Partial Maladministration Platform Housing Group Limited (202212978) Case 202212978 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 30 Jul 2024 Partial Maladministration Soha Housing Limited (202233236) Case 202233236 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response … 29 Jul 2024 Partial Maladministration Aster Group Limited (202224551) Case 202224551 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Partial Maladministration The Riverside Group Limited (202337969) Case 202337969 · Managing Relations REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 25 Jul 2024 Partial Maladministration The Guinness Partnership Limited (202309736) Case 202309736 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 23 Jul 2024 Partial Maladministration Abri Group Limited (202214926) Case 202214926 · Information and data management The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 18 Jul 2024 Partial Maladministration Longhurst Group Limited (202330082) Case 202330082 · Managing Relations This complaint is about the landlord’s handling of: Front door repairs. The associated complaint. 15 Jul 2024 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452) Case 202301452 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct. 12 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202233594) Case 202233594 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for … 11 Jul 2024 Partial Maladministration Broadland Housing Association Limited (202315191) Case 202315191 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 11 Jul 2024 Partial Maladministration Southern Housing Group Limited (202306442) Case 202306442 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint …