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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions matching "association"

Decisions

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30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202125476) Case 202125476 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. … 28 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202123152) Case 202123152 · ASB/Abuse/Nuisance The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint. 27 Mar 2023 Partial Maladministration Guinness Housing Association Limited (202201117) Case 202201117 · Managing Relations The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated … 22 Mar 2023 Partial Maladministration Sovereign Housing Association Limited (202206099) Case 202206099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of … 21 Mar 2023 Partial Maladministration Sanctuary Housing Association (202001089) Case 202001089 · Managing Relations This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent … 21 Mar 2023 Partial Maladministration Thames Valley Housing Association Limited (202128369) Case 202128369 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable … 20 Mar 2023 Partial Maladministration Broadland Housing Association Limited (202112894) Case 202112894 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. … 13 Mar 2023 Partial Maladministration Connect Housing Association Limited (202113795) Case 202113795 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. … 11 Mar 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202204748) Case 202204748 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in … 9 Mar 2023 Partial Maladministration Habinteg Housing Association Limited (202123375) Case 202123375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal … 8 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202112214) Case 202112214 · Managing Relations The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response … 6 Mar 2023 Partial Maladministration Sanctuary Housing Association (202109342) Case 202109342 · Financial The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by … 2 Mar 2023 Partial Maladministration Great Places Housing Association (202200713) Case 202200713 · Managing Relations REPORT COMPLAINT 202200713 Great Places Housing Association 2 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Mar 2023 Partial Maladministration Bournemouth Churches Housing Association Limited (202205550) Case 202205550 · Managing Relations REPORT COMPLAINT 202205550 Bournemouth Churches Housing Association Ltd 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and … 1 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202016491) Case 202016491 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. … 1 Mar 2023 Partial Maladministration Sanctuary Housing Association (202120877) Case 202120877 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of tiling repairs in her kitchen and bathroom. The … 27 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202013081) Case 202013081 · Information and data management This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of … 24 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202111476) Case 202111476 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated … 24 Feb 2023 Partial Maladministration Hightown Housing Association Limited (202125333) Case 202125333 · ASB/Abuse/Nuisance REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Feb 2023 Partial Maladministration Hyde Housing Association Limited (202007370) Case 202007370 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to … 24 Feb 2023 Partial Maladministration Sanctuary Housing Association (202200735) Case 202200735 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation … 24 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202115736) Case 202115736 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the … 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 15 Feb 2023 Partial Maladministration Estuary Housing Association Limited (202211445) Case 202211445 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 10 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202107796) Case 202107796 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Feb 2023 Partial Maladministration Inquilab Housing Association Limited (202108931) Case 202108931 · Financial The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling. 2 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202015753) Case 202015753 · Estate Management The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 25 Jan 2023 Partial Maladministration Clarion Housing Association Limited (202128256) Case 202128256 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling. 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 17 Jan 2023 Partial Maladministration Sanctuary Housing Association (202209120) Case 202209120 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, … 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 22 Dec 2022 Partial Maladministration Orbit Housing Association Limited (202103215) Case 202103215 · Managing Relations The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling … 25 Nov 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202116969) Case 202116969 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway … 24 Nov 2022 Partial Maladministration Clarion Housing Association Limited (202006472) Case 202006472 · Financial This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for … 4 Nov 2022 Partial Maladministration Great Places Housing Association (202203383) Case 202203383 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 20 Oct 2022 Partial Maladministration Sanctuary Housing Association (202012582) Case 202012582 · Managing Relations This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on … 20 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202114138) Case 202114138 · Estate Management This complaint is about the landlord’s response to the resident’s concerns regarding: 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint. 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.