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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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11 Sep 2024 Partial Maladministration Curo Places Limited (202228190) Case 202228190 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The resident’s report of discrimination by … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 10 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202327953) Case 202327953 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 9 Sep 2024 Partial Maladministration Hexagon Housing Association Limited (202218130) Case 202218130 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns … 6 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202326987) Case 202326987 · Managing Relations The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A … 4 Sep 2024 Partial Maladministration Yorkshire Housing Limited (202308837) Case 202308837 · Managing Relations The complaint is about the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports … 3 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202336156) Case 202336156 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a kitchen cabinet door. Reports of damp and mould. 3 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202335480) Case 202335480 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The … 3 Sep 2024 Partial Maladministration Yorkshire Housing Limited (202337453) Case 202337453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door … 31 Aug 2024 Partial Maladministration Arcon Housing Association Limited (202302989) Case 202302989 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response … 30 Aug 2024 Partial Maladministration Castles & Coasts Housing Association Limited (202233852) Case 202233852 · Financial The complaint is about the landlord’s: handling of enquires about quotations needed for major roof works. response to a request … 30 Aug 2024 Partial Maladministration Gentoo Group Limited (202324287) Case 202324287 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of overgrown trees. The Ombudsman has also considered the … 30 Aug 2024 Partial Maladministration Home Group Limited (202311104) Case 202311104 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour … 30 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318962) Case 202318962 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her kitchen and the … 30 Aug 2024 Partial Maladministration One Housing Group Limited (202231151) Case 202231151 · Estate Management The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security … 30 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202222668) Case 202222668 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The … 30 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202302943) Case 202302943 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The … 30 Aug 2024 Partial Maladministration Red Kite Community Housing Limited (202331147) Case 202331147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series … 30 Aug 2024 Partial Maladministration Soho Housing Association Limited (202214269) Case 202214269 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The … 30 Aug 2024 Partial Maladministration The Guinness Partnership Limited (202337778) Case 202337778 · Estate Management The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing … 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202303590) Case 202303590 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing. Associated formal … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Partial Maladministration One Manchester Limited (202310519) Case 202310519 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202346667) Case 202346667 · Information and data management The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start … 29 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202305819) Case 202305819 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in … 28 Aug 2024 Partial Maladministration Home Group Limited (202310296) Case 202310296 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports … 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Partial Maladministration Home Group Limited (202303198) Case 202303198 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202225541) Case 202225541 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and … 27 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202226591) Case 202226591 · Managing Relations The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his … 23 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307103) Case 202307103 · Financial The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection … 23 Aug 2024 Partial Maladministration LiveWest Homes Limited (202307061) Case 202307061 · Managing Relations The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony … 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Partial Maladministration Salix Homes Limited (202230622) Case 202230622 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move. 22 Aug 2024 Partial Maladministration Your Housing Limited (202317744) Case 202317744 · Financial The complaint is about: The level of the service charge and the quality of the communal services paid for through … 21 Aug 2024 Partial Maladministration Acis Group Limited (202303357) Case 202303357 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; … 21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Partial Maladministration Gentoo Group Limited (202228261) Case 202228261 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The …