Clarion Housing Association Limited (202217128)
The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Golding Homes Limited (202318490)
The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a potential data breach. Associated complaint.
GreenSquareAccord Limited (202316198)
The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202223914)
The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202227122)
The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the bin store gate. Safety issues with the ground in the car park area. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Midland Heart Limited (202315335)
The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The information provided by the landlord related to a telecom switchover. Management of the sinking fund. The complaint process.
Orbit Group Limited (202304546)
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
The Riverside Group Limited (202318297)
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
Wandle Housing Association Limited (202347808)
The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s complaint.
Yorkshire Housing Limited (202229983)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January 2022. Associated complaint.
Accent Housing Limited (202318044)
The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint.
Bolton at Home Limited (202230739)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.
Clarion Housing Association Limited (202306996)
The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.
Clarion Housing Association Limited (202401797)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Cross Keys Homes Limited (202205537)
The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a “false entry” into the property windows a request to be moved In addition, we have considered the landlord’s handling of the …
Nottingham Community Housing Association Limited (202321189)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord’s failure to consider his vulnerabilities.
Onward Homes Limited (202308587)
The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of repairs to external communal lighting. This Service has also considered the landlord’s complaint handling.
Salix Homes Limited (202301576)
The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning …
Southward Housing Co-operative Limited (202215781)
The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.
The Guinness Partnership Limited (202320307)
The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.
Clarion Housing Association Limited (202314967)
The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The landlord's handling of the resident's reports of damage to her washing machine. The landlord’s handling of the resident’s complaint.
Heylo Housing Registered Provider Limited (202228117)
The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and damaging his property. Reports of defects. Associated complaint.
Karbon Homes Limited (202313549)
The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of concerns raised about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
LiveWest Homes Limited (202412672)
The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports of odour in the property, damp and mould, and the ceiling flaking.
Poplar Housing And Regeneration Community Association Limited (202331524)
The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, and associated repairs. Reports of a pest infestation. Complaint.
Poplar Housing And Regeneration Community Association Limited (202341674)
The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns that his front door was not secure. Repairs to the toilet. Repairs to the bathroom. Discretionary repairs. This report also considers the landlord’s handling of the resident’s complaint.
Stonewater Limited (202310119)
The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202307090)
The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s handling of the complaint.
GreenSquareAccord Limited (202226726)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated complaint.
Nottingham Community Housing Association Limited (202315244)
The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block.
Connexus Homes Limited (202311069)
The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The tile had broken her car windscreen and she wanted compensation for this. She had concerns about a staff members conduct. The Ombudsman has also investigated the landlord’s complaint handling.
Aster Group Limited (202305562)
The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
Midland Heart Limited (202409630)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports that it had disposed of her personal belongings. Complaint handling.
Richmond Housing Partnership Limited (202301389)
The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary accommodation. Arrangements to organise storage for the resident’s personal belongings. The resident’s request for reimbursement of the costs she incurred as a result of the burst water …
Broadacres Housing Association Limited (202313562)
The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct.
Clarion Housing Association Limited (202231459)
The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account. Concerns about harassment by the landlord. The …
Hexagon Housing Association Limited (202304248)
The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint.
Paragon Asra Housing Limited (202409408)
The complaint is about:
Together Housing Association Limited (202234002)
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
Hyde Housing Association Limited (202319405)
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
LiveWest Homes Limited (202310745)
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.
Bromford Housing Group Limited (202314418)
The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement of the resident’s damaged belongings. Fire safety concerns including cladding. Concerns about the communal areas including the outside space and anti-social behaviour. The associated complaint.
Chelmer Housing Partnership Limited (202328124)
This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent.
Clarion Housing Association Limited (202405178)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202318747)
The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged discrimination.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147)
The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about whether the carbon monoxide alarms were working correctly. The installation of a kitchen extractor fan. The resident’s reports of the neighbour interfering with her water and power supply. The associated …
SHAL Housing Limited (202226625)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
Home Group Limited (202334483)
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request for a letter regarding adaptations. The associated complaint.
Paragon Asra Housing Limited (202400857)
The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)