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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 Partial Maladministration Hightown Housing Association Limited (202302378) Case 202302378 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered … 30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Paragon Asra Housing Limited (202302467) Case 202302467 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of a defective patio door. The resident’s concerns about … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Platform Housing Group Limited (202300537) Case 202300537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden. Anti-social … 30 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202308174) Case 202308174 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 30 Sep 2024 Partial Maladministration Vivid Housing Limited (202312618) Case 202312618 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running … 30 Sep 2024 Partial Maladministration Your Housing Limited (202303228) Case 202303228 · Estate Management The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Partial Maladministration East End Homes Limited (202306045) Case 202306045 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated … 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 27 Sep 2024 Partial Maladministration Sage Housing Limited (SHL) (202306928) Case 202306928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ … 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 26 Sep 2024 Partial Maladministration Midland Heart Limited (202403828) Case 202403828 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the … 26 Sep 2024 Partial Maladministration Orbit Housing Association Limited (202327143) Case 202327143 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. … 26 Sep 2024 Partial Maladministration Stonewater Limited (202341798) Case 202341798 · Old Property Condition migrated-2025 This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould … 25 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202307668) Case 202307668 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The … 25 Sep 2024 Partial Maladministration Cottsway Housing Association Limited (202312919) Case 202312919 · Managing Relations REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Partial Maladministration Home Group Limited (202340518) Case 202340518 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell … 25 Sep 2024 Partial Maladministration Platform Housing Group Limited (202316250) Case 202316250 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of defects. The resident’s request for an independent Royal … 25 Sep 2024 Partial Maladministration Stonewater Limited (202327304) Case 202327304 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and … 24 Sep 2024 Partial Maladministration One Manchester Limited (202318825) Case 202318825 · Financial The complaint is about: the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. … 24 Sep 2024 Partial Maladministration Stonewater Limited (202310073) Case 202310073 · Managing Relations The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a … 23 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202209000) Case 202209000 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Hot water repairs Front door repairs. 20 Sep 2024 Partial Maladministration Stonewater Limited (202233580) Case 202233580 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during … 19 Sep 2024 Partial Maladministration Mulberry Housing Co-operative Limited (202230433) Case 202230433 · Old Complaints Handling categories This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns … 19 Sep 2024 Partial Maladministration One Housing Group Limited (202303056) Case 202303056 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 17 Sep 2024 Partial Maladministration Eastlight Community Homes Limited (202317683) Case 202317683 · Estate Management The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint. 17 Sep 2024 Partial Maladministration Futures Housing Group Limited (202212340) Case 202212340 · Financial The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the …