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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202105436) Case 202105436 · Managing Relations The complaint is about the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the resident’s decant. … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202215358) Case 202215358 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The associated formal complaint. 17 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202127661) Case 202127661 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Related complaint 16 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202204839) Case 202204839 · Estate Management The complaint is about the landlord’s response to: 13 Oct 2023 Partial Maladministration Sanctuary Housing Association (202111146) Case 202111146 · Managing Relations The complaint is about: The landlord’s handling of work to repair damage caused by a leak. The landlord’s communication and … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 6 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202119820) Case 202119820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 29 Sep 2023 Partial Maladministration Gateway Housing Association Limited (202214087) Case 202214087 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications … 29 Sep 2023 Partial Maladministration Sanctuary Housing Association (202010886) Case 202010886 · ASB/Abuse/Nuisance The landlord’s handling of: The resident’s report of a leak at the property. The resident’s reports of window disrepair. The … 28 Sep 2023 Partial Maladministration Hightown Housing Association Limited (202102415) Case 202102415 · Managing Relations The complaint is about: The landlord’s handling of the resident’s repair reports regarding the rear door and leak to the … 28 Sep 2023 Partial Maladministration Nehemiah United Churches Housing Association Limited (202222439) Case 202222439 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. The associated … 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 27 Sep 2023 Partial Maladministration Sanctuary Housing Association (202107616) Case 202107616 · Managing Relations The complaint is about the landlord’s handling of: Repair issues reported by the resident in May and July 2021. The … 20 Sep 2023 Partial Maladministration Sanctuary Housing Association (202201710) Case 202201710 · Financial The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the … 18 Sep 2023 Partial Maladministration Sanctuary Housing Association (202204063) Case 202204063 · Managing Relations The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An … 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Partial Maladministration Sanctuary Housing Association (202205675) Case 202205675 · Managing Relations The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Sanctuary Housing Association (202111250) Case 202111250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 25 Aug 2023 Partial Maladministration Leeds Jewish Housing Association Limited (202012647) Case 202012647 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; … 21 Aug 2023 Partial Maladministration Railway Housing Association and Benefit Fund (202225070) Case 202225070 · Managing Relations The complaint is about: The landlord's response to the resident's concerns about a staff member’s conduct during a fire-safety drill. … 18 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202201622) Case 202201622 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related … 14 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202120227) Case 202120227 · Financial The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 … 11 Aug 2023 Partial Maladministration Hightown Housing Association Limited (202121975) Case 202121975 · Managing Relations The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of … 4 Aug 2023 Partial Maladministration Sanctuary Housing Association (202204936) Case 202204936 · Estate Management The leaseholder’s complaint is about the landlord’s response to her concerns about: Communal repairs. Communal service provision. The Ombudsman will … 31 Jul 2023 Partial Maladministration Broadland Housing Association Limited (202125350) Case 202125350 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and … 31 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202205434) Case 202205434 · ASB/Abuse/Nuisance The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial … 28 Jul 2023 Partial Maladministration Sanctuary Housing Association (202207260) Case 202207260 · Estate Management The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her … 27 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202216676) Case 202216676 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint. 27 Jul 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202120508) Case 202120508 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the works to remedy the faults found to the gas supply serving … 26 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202122932) Case 202122932 · Managing Relations The complaint is about the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint. 25 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202205997) Case 202205997 · Managing Relations This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request … 24 Jul 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202201412) Case 202201412 · Managing Relations The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for … 21 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202123207) Case 202123207 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated … 21 Jul 2023 Partial Maladministration Sovereign Housing Association Limited (202127436) Case 202127436 · Managing Relations REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in … 17 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202124293) Case 202124293 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 11 Jul 2023 Partial Maladministration Hyde Housing Association Limited (202116942) Case 202116942 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs … 4 Jul 2023 Partial Maladministration Sanctuary Housing Association (202126016) Case 202126016 · Managing Relations The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also … 30 Jun 2023 Partial Maladministration Sandbourne Housing Association (202004362) Case 202004362 · Estate Management The complaint is about the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of …